Job Title

Alberta Aids Daily Living (AADL) Coordinator, Provider Services Join to apply for the Alberta Aids Daily Living (AADL) Coordinator, Provider Services role at Alberta Blue Cross Alberta Aids Daily Living (AADL) Coordinator, Provider Services Join to apply for the Alberta Aids Daily Living (AADL) Coordinator, Provider Services role at Alberta Blue Cross Get AI-powered advice on this job and more exclusive features. Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. Were committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we doand place trust in our employees to deliver our vision. Working at Alberta Blue Cross means having a career where youll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth. OVERVIEW: Alberta Blue Cross has an immediate opening for a work-from-home, temporary, full-time AADL Coordinator in our Provider Services department. You will be an ambassador on behalf of Alberta Blue Cross and will handle incoming provider inquiries from multiple sources along with requests from AADL policy makers. As an AADL coordinator, you will focus on submission troubleshooting and provider education relating to the Alberta Aids to Daily Living program in a contact centre environment. This is an excellent opportunity for individuals to utilize their superior judgment and logical decision-making skills to a set variety of administration tasks. The successful candidate will be highly detail oriented and passionate about providing exceptional customer experience. In this work-from-home position, you will manage inbound and outbound calls. Our contact centre is open from Monday to Friday, 8:30-5:00 pm. WHAT YOU WILL DO: Respond to telephone and written inquiries from providers, utilizing strong listening and problem-solving skills. Ensures claims are processed and paid in accordance with Alberta Aids to Daily Living policies Works independently to assess and determine appropriate system entry and correspondence for select requests. Identifies and reports any adjudication or system problems to the Management Team Identifies necessary changes to improve overall operation of adjudication. Reports any discrepancies or suspect claims that are not in line with contractual agreement. Assists as liaison between other departments within Alberta Blue Cross, or external partners as required. WHAT YOU WILL HAVE: Wired internet connection Experience with benefits administration and coordination would be considered an asset. Demonstrated excellence in oral communication and listening skills in the delivery of superior service to customers. Ability to work with minimal supervision and within a team environment. Demonstrated problem-solving and decision-making capabilities. Demonstrated excellent organizational skills. Proficiency with Microsoft Teams, Word, Access, Excel, and PowerPoint. Familiarity with government and community health programs and services would be beneficial. Related post-secondary in health administration or insurance would be considered an asset. This position will remain open until a suitable candidate is selected. Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences. We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Insurance Referrals increase your chances of interviewing at Alberta Blue Cross by 2x Get notified about new Alberta Aids Daily Living (AADL) Coordinator, Provider Services jobs in Alberta, Canada. Vocational Rehabilitation Service Specialist (Vocational RSS) Calgary, Alberta, Canada CA$75,200.00-CA$75,200.00 2 days ago Business Development Manager - Remote, Canada Business Development Manager - Remote, Canada Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr