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Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intacts commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. About the role As a Claims Director, you will have a big impact on the achievement of overall objectives of the Western Claims Service Centre. You will work collaboratively with all Claims Western Leadership team to ensure quality claims management is in line with company standards. The successful candidate will also be responsible for driving employee engagement, efficient and effective work processes, quality service and ensuring a positive claims journey. The Claims Director reports to the Vice President, Claims Customer Service-West and is a key member of the Western Region Claims Leadership Team. This position is primarily based in the Calgary office with regular travel to Edmonton AB/Vancouver BC/Victoria BC. What you''ll do here: Create and communicate vision for the team in support of the Western Region CSC vision and engage employees in the outcome. Lead and motivate a large team of employees, including Claims Managers and Unit Claims Managers. Lead, engage and inspire the team - develop opportunities for career pathing; identify and develop emerging leaders; direct and assist leaders with the creation and achievement of employee engagement action plans. Assist in CAT management for Western Region CSC. Oversee the recruitment and development of staff in the department. Participate in the establishment of objectives included in the business plan and implement required structures to realize regional claims objectives in line with business strategies and to support Intact Financial Corporations key priorities. Develops departmental objectives within Operations. Clearly conveys all such goals, action plans and status updates to leaders and employees. Prepare and follow up on operational budgets by setting expense ceilings in line with targets. Develop and implement strategies and tactics to achieve our overall KPIs and targets. In collaboration with Work Force Management, build strong planning boards to optimize service and file management time for adjusters. Generate innovative ideas and challenge the status quo to bring enhancements to the schedules. Enforce Telephony, Workforce Planning/Schedule, relief, and development by identifying the need for resources required to maintain set service levels and productivity benchmarks. In collaboration with regional leaders, participate in development/implementation of claims projects that work towards improving/maintaining quality standards, process improvements and superior service. Ensure adjusters maintain quality work standards in collaboration with corporate services, by managing control results, both on a quantitative and qualitative level; ensure the Closed File Review, Interval File Review and Quality Call process is completed and any necessary changes are made. Provide outstanding customer service to brokers (in collaboration with business development) and customers daily, as well as managing complaint cases/escalations. What you bring to the table: Minimum 10 years of experience. Prior claims leadership is a strong asset. Demonstrated ability to lead a management team, leading by example by exhibiting exceptional Leadership behaviours and Success Factors. Excellent communication skills and demonstrated ability to build collaborative relationships with all levels of the organization. Positive attitude while adapting to changing priorities and taking ownership of work. Self-starter with a sense of urgency and the ability to work independently under minimal supervision. Proven experience with successful change management initiatives. Exceptional organization and project management skills with the ability to manage multiple stakeholders and deliverables Champion of driving change, succession, and development planning Innovative and process improvement mindset This role is eligible for employee referral bonus. #myReferrals3000 This posting expires 12/August/2025 at 11: 59pm EST #LI-Hybrid #LI-MS1 What we offer Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Working here means you''ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team: A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intacts commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. Well work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.