Job Title

Be a part of something aaahhhhmazing. NOW HIRING- GUEST SERVICES ASSOCIATE Vetta Nordic Spa is a tranquil, hydrotherapy paradise located in beautiful Horseshoe Valley surrounded by a mature forest. Vett Nordic Spa is on a mission to help people reach pure relaxation. You know... that feeling that makes you go aaahhhh. Its a universally understood and desired feeling yet not felt often enough. Lets change that. We are currently building the heart and soul of our business (our team) and are on the hunt for hospitality-driven, team-oriented, positive people who enjoy making a difference in a persons day. We believe that our guests deserve nothing but the best and we can help them to achieve ultimate relaxation during their visit - with your help of course! Our team will be responsible for making sure our guests leave Vett uplifted, nourished, and recharged, ready to face their daily routine with renewed energy and spirit. If you get excited at the thought of working in this environment and you value the importance of physical and emotional health and well-being, wed love to hear from you! WHO YOU ARE * You are a down-to-earth, friendly, and welcoming hospitality professional. You are gracious, accommodating, respectful and eager to help our guests and other team members provide an exceptional customer experience that our Vett guests will rave about. WHAT YOU WILL BE DOING * Provide an exceptional and welcoming first impression to our guests upon arrival * Responsible for welcoming and greeting guests * Handle all guest enquiries professionally and courteously * Check in guests and record information on the ResortSuite system * Receive payment, provide wrist band, assign items such as bath robes, towels, etc * Provide in-depth information on the Spa layout, explanation of pools, saunas, and relaxation areas * Escort guest to locker rooms if requested * Carry out all front desk activities including distributing correspondence, answering calls and emails, making reservations, and confirming massage reservations * Promote all facilities at Vett Nordic Spa, including boutique, restaurants, and amenities, as well as any promotions or programs * Ensure front desk area is always clean and tidy * May be required to walk around the spa area to ensure guests'' needs are met * Willing to cross train in other departments of the Spa, such as Front of House and Maintenance, to help when needed * Other duties that may be required to make Vetta successful WHAT WILL MAKE YOU SUCCESSFUL * Proven customer service experience in hospitality, guest services or retail, preferably in a Spa environment * Excellent communication skills, both verbal and written * Able to handle guest complaints proactively and respectfully, always remaining professional * Possess multitasking, time management, and organizational skills * Able to work with minimal supervision, take initiative, and be self-motivated * Work independently as well as part of a team * Attention to detail * Must acquire Smart Serve Certification prior to hire * First Aid/CPR Certificate is an asset * Second language is an asset * Knowledge of ResortSuite is an asset * Required to work a rotating schedule including weekends, evenings, and holidays WHAT WE OFFER * Health benefits (for full time) * On-site parking * Team member discounts and perks * Incredible team spirit in a safe and supportive work environment and an opportunity to grow with us YOUR WORKING CONDITIONS * Able to work in a fast-paced office environment * Comfortable sitting, walking, bending, and standing over an 8-hour period * May be required to lift up to 20lbs * A tranquil hydrotherapy paradise located in beautiful Horseshoe Valley surrounded by mature forest. CONDITIONS OF EMPLOYMENT * Satisfactory references and criminal record check * All applicants must be legally entitled to work in Canada HOW TO APPLY * Directly on our website @ (click Careers. Vett Nordic Spa is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. Vett Nordic Spa is committed to accommodating applicants through the hiring process. If you need accommodation, please let us know and we will work with you to meet your needs.