Job Title

This job is with State Street, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Who we are looking forThe role holder will have a lead role in the management of the Investor Anti-Money Laundering and FATCA/CRS Team in Toronto. The team is part of the Investor Services Department. The role holder will be a strong contributor to the strategy of the department for our global client base ensuring the overall goals of the team are met. They will provide oversight and support as client manager for multiple local client relationships, both new and existing, with a focus on regulatory and risk control and change management. They will provide technical and operational leadership to the department ensuring case managers working on the underlying AML/FATCA/CRS process follow policies and procedures, are organised, efficient and provide best in class service to our clients.Summary of Key FunctionsClient Facing support during onsite due diligence visits, sales pitches and regulatory inspectionsClient Servicing - board reports/client visits and presentationsOversight of new/ongoing investor populations to ensure all reviews are completed in a timely fashion by case managers assignedRoutine Client Reporting - AML Logs, Board Reporting of unauthorized/aged tracking of investorsClient Queries and Escalations - point of contact for assigned clientsBoard Call attendance/support for assigned clientsHigh Risk Reach Outs - handling of PEP and other High risk casesAssurance letter and board letter requestsDue Diligence Questionnaires and Due Diligence CallsPeriodic Review tracking and assignmentFinal review and QA of appointed clients/group priority final review investor filesMLRO Servicing - Reporting/Meetings/DDQs/Sampling/Board Reporting and attendanceWhat you will be responsible forManagement and development of strong client relationships, representing the Investor Services AML/FATCA/CRS Team and State Street to clientsResponsible for ensuring the day-to-day service delivery for clients is consistently met and exceeded. Liaise with the client on development initiatives related to Investor AML or FATCA/CRSHandle or resolve complex operational and customers complaints that are referred by clients and case managersAccountable for the controls within the teams - ensuring that there is a focus on the control environmentHave a strong understanding of relevant legislation surrounding AML standards and also knowledge of other global AML policies and procedures inclusive of Cayman, Singapore, Ireland/UK, Luxembourg and United States programsDrive the development and implementation of appropriate procedures to meet internal controls, external compliance and regulatory requirementsRegular liaisons with the senior management team, providing departmental feedback on processes, client information, ensuring clear and transparent communication within the teamAttend relevant meetings within State StreetContribute to operational, client, risk and AML audits and regulatory meetings as requiredBe actively aware and partake in departmental projects to help drive the continuous improvements and efficiencies within the team and wider departmentEnsure regular meetings with case managers assigned to client cases, promote regular one to one meetings within the team and offer developmental opportunities for any direct reports and supporting case managersMonitor overall timeliness of completion of tasks for your direct reports and supporting case managersFull autonomy for the operational effectiveness of management of assigned clients. Responsibility for ensuring that key controls and policies/procedures are adhered toSign off on errors and implementing controls to prevent recurrenceNo responsibility for service creep, these should be escalated to more senior levelPrioritising projects lies with Senior Management however the role holder will actively participate in this processThe role holder is not responsible for allocating department wide resources and has no budgetary controlEducation & Preferred QualificationsDegree in Finance and/or Business-Related area (minimum 2.2), or relevant working experienceACAMS certification, or other AML qualification a benefitminimum 2 years Fund Administration experience (preferable in an Investor Services/Transfer Agency department)A strong understanding of relevant legislation/regulations surrounding AML/FATCA/CRS standards and also knowledge of global AML policies and procedures inclusive of Cayman, Singapore, Ireland/UK, Luxembourg and the United StatesProficient in Microsoft Office applications, particularly ExcelExperience in working to tight deadlines, with an ability to multi-task and to work calmly under pressureExperience in client relationship management is essential for this roleGood working knowledge of AML and regulations impacting the industryAbout State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at StateStreet.com/careers#LI-DNI