Job Title

Winners Work Here! Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. Why Join Our Winning Team? When you join our team, youu2019re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including: Employee Discounts Medical, Dental, and Vision Insurance Life Insurance Employee Assistant Programs Paid Holidays and Paid Time Off Group RRSP with Employer Match Training Work-Life Balance Here are some quick insights into this opportunity. We would love to discuss it with you in more detail! North Region Director of Parts Responsibilities: u00b7 Forecasts goals and objectives for the department and strives to meet them u00b7 Hires, trains, motivates, counsels, and monitors the performance of the Parts department u00b7 Prepares and administers an annual operating budget for the Parts department u00b7 Maintains reporting systems required by management and the factory u00b7 Monitors the performance of the department using appropriate reports, tracking systems, and surveys u00b7 Understands, keeps abreast of, and complies with federal, state, and local regulations that affect Parts operations, such as hazardous waste disposal, OSHA Right-to-Know u00b7 Ensures compliance with manufacturer warranty and policy procedures u00b7 Accounts for documents; ensures none are missing and are processed correctly u00b7 Fosters professional employee development and coordinates with department managers to determine training needs u00b7 Establish and maintain good working relationships with customers to encourage repeat and referral business u00b7 Serves as liaison with factory representatives u00b7 Develop and maintain pricing guides and coordinate the usage throughout the Parts organization u00b7 Handles customer complaints immediately and per companyu2019s guidelines u00b7 Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the Parts experience u00b7 Establishes and maintains good working relationships with other departments u00b7 Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed u00b7 Understands and follows work rules and procedures u00b7 Follows attendance and punctuality standards and adheres to timekeeping standards including recording time of arrival, departure and breaks for self and subordinates u00b7 Follows lawful directions from supervisors u00b7 Follows the Company Code of Business Ethics and Conduct u00b7 Upholds the companyu2019s non-disclosure and confidentiality policies and agreements u00b7 Attends company meetings as required u00b7 Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy u00b7 Other duties as assigned North Region Director of Parts Requirements: Required Education and Experience High school diploma or equivalent. 3 - 5 years of Parts experience or equivalent combination of education and experience. North Region Director of Parts Education and Experienceu00b7 u00b7 Bachelor''''s degree (B.A.) from four-year college or university u00b7 Three to six years related experience and/or training; or equivalent combination of education and experience PTG - ADMIN Ready to Join? Apply now to learn more about what Premier Truck Group has to offer! PTG is committed to fostering an equitable, inclusive and accessible environment where all employees and customers are valued, respected and supported.