Job Title

## Job Summary Reporting to the onsite Compass lead, the **Guest Services & Reservations Agent** is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at a leading technology / consulting firm in downtown Calgary, Alberta. Now, if you were to come on board as our **Guest Services & Reservations Agent**, wed ask you to do the following for us: - Provide engaging and anticipative service to all office employees and visitors - Work closely with facilities, local technology, and other workplace departments to ensure a flawless guest experience - Ensure optimal workspace occupancy through internal application use - Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest - Weekly and daily communication with Workplace Team - Operate telecommunication systems and manage incoming calls - Restock supplies and consumables - Carry out instructions for security, fire, health, and safety guidelines as required - Interact with 3rd party vendors - Manage employee and visitor access to office and building - Assist with room set-ups and catering requests - Conduct opening and closing duties - Complete mail and courier requests as required - Support other local offices as required - Light housekeeping duties as required Think you have what it takes to be our **Guest Services & Reservations Agent**? Were committed to hiring the best talent for the role. Heres how well know you are the best fit: - Degree or working experience in a luxury hospitality environment is considered a strong asset corporate, restaurant or hotels - Excellent written and verbal communication skills - Analytically inclined and a team player - Ability to set priorities, manage multiple tasks and meet frequent deadlines - Exceptional customer service skills with the desire to learn and be cross-functional - Technical inclination and basic knowledge of office systems and hardware preferred - Ability to lift up to 30lbs (25% to 50% of the time moving (standing/walking/bending, etc) - Proficiency with Microsoft Office Systems Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. For accommodation requests during the hiring process, please contact [](mailto:) for further information.