Job Title

GENERAL MANAGERType: Full-TimeLocation: Greater Toronto Area (GTA)Salary: $60,000 $70,000 annuallyReports to: Director of OperationsABOUT BRODIE LEAGUE: THE NEW NIKE Brodie League is more than a basketball league, its a community. As one of North Americas fastest-growing sports brands, Brodie League is redefining adult recreational basketball by delivering an elevated, professional-quality experience rooted in culture, competition, and community. Our mission is to make every league night the best night of the week for our athletes.ROLE OVERVIEWAs General Manager, you will take full ownership of your locations performance. This is a high-accountability leadership position for a culture-driven operator who thrives on precision, execution, and delivering unforgettable game day experiences. Youll be responsible for game day operations, athlete experience, athlete retention, local marketing, and logistics, all while ensuring Brodies standard of excellence is executed without compromise.You will lead and develop a dynamic team that includes referees, scorekeepers, brand ambassadors, photographers, and videographers. You will manage nightly execution, staffing, scheduling, and local systems while reporting performance and growth metrics to the Operations team. Your mission: deliver the best game night in sports.CORE RESPONSIBILITIESSTRATEGIC LEADERSHIP & ACCOUNTABILITYTake full operational ownership of your locations performanceExecute and refine nightly systems to ensure smooth, predictable, high-quality league nightsTrack and report KPIs such as player retention, referral growth, game day efficiency, and staff performanceIdentify process bottlenecks, propose improvements, and implement upgrades in collaboration with HQForecast and manage seasonal growth, waitlists, and player engagement metricsSALES, REVENUE & RETENTION Own athlete registration growth targets and drive season-over-season increasesIdentify local revenue opportunities through community engagement and conversion tacticsDevelop and implement retention strategies to maximize repeat participationTrack conversion rates, signups, and lead funnels in coordination with HQ marketing and community teamsGAME DAY OPERATIONS Own the full execution of game nights from setup to breakdownLead pre-game staff meetings and set a clear tone for focus, energy, and operational excellenceEnsure seamless execution across all touchpoints including check-in, referees, scorekeeping, brand ambassador engagement, and content captureMaintain an environment that feels exciting, efficient, and welcoming for every athlete and spectatorSolve real-time problems calmly and effectively, maintaining high standards under pressureSubmit nightly operational summaries detailing attendance, key wins, staff notes, and critical issuesPLAYER EXPERIENCE & COMMUNITY ENGAGEMENT Own the quality of the player experience from arrival to final buzzerGreet players, captains, and fansensuring new athletes feel welcomed and returning players feel valuedIdentify retention risks and implement proactive engagement tacticsTrack and report feedback, complaints, and testimonialsCollaborate with brand ambassadors to execute outreach and activationsTEAM LEADERSHIP & STAFF DEVELOPMENTHire, train, and manage a high-performing team across game operations and contentDrive team alignment through pre-shift huddles, mid-season evaluations, and weekly feedbackMonitor staffing performance using both quantitative metrics and qualitative observationsBuild a positive, fast-paced team culture grounded in accountability, adaptability, and professionalismManage all scheduling, payroll submission, and shift confirmationsLOGISTICS & SYSTEMSOversee game day logistics: equipment transport, BallerTV setup, gym layout, and jersey distributionMaintain accurate and timely tracking of gear, content kits, and facility requirementsExecute merchandising displays and promotional initiatives as assigned by HQCoordinate facility access and maintain strong relationships with facility partnersEnsure compliance with all safety, scheduling, and brand standardsREQUIREMENTS Minimum 7 years of experience in retail management, event operations or sports managementDemonstrated ability to own location-level performance across staff, systems, and customer satisfactionProven leadership experience with a team of 10+ across operations and creative rolesStrong grasp of logistics and system coordination especially in a high-tempo, in-person environmentExceptional communication skills with athletes, staff, and leadershipAbility to remain calm under pressure and lead in fast-paced, real-time environmentsExperience with scheduling, payroll, and team accountability systemsHighly organized, emotionally intelligent, and driven by resultsAccess to a reliable vehicle for equipment transportSCHEDULE Minimum 5 league nights per week (evenings and weekends)23 community events per week5 hours per week of in-office planning and preparationBENEFITS & PERKSTop-tier Health and Wellness benefits planBonus structure tied to achieving athlete registration targets, driving consistent season-over-season team count growth, and maintaining operational excellence$500 yearly discretionary spendFree league play and exclusive Brodie apparelAccess to NBA eventsSignificant career path opportunities into regional management and operations leadershipAPPLY IF...Youre a systems thinker with a deep love for sports and experience. You lead from the floor, thrive on metrics, and believe game night should feel like a show. Youre ready to own a city and build something unforgettable for your locations athletes, community and staff.This isnt just a job, its a movement. Lets make every night the best night of the week.