ABOUT USWills Transfer is a trusted leader in third-party warehousing and logistics, proudly serving clients across Eastern Ontario. With over 80 years of experience, we deliver flexible, customer-focused solutions supported by a strong team culture, advanced systems, and a commitment to safety and service excellence.Were looking for a Warehouse Operations Manager to lead operations in our three Brockville, Ontario branches.ABOUT THE ROLEAs Warehouse Operations Manager, you will be responsible for the strategic leadership of all warehouse operations. Youll oversee a team of Warehouse Supervisors and front-line staff, ensuring smooth, safe, and efficient operations that meet both client and company expectations.Youll play a critical role in aligning labor with demand, optimizing workflows, and driving cross-functional collaboration with departments like Transportation, Customer Service, and Sales.KEY RESPONSIBILITIESLead and develop a team of Warehouse Supervisors and warehouse staff across multiple shiftsDrive daily operational performance (throughput, accuracy, service levels, safety)Plan and adjust labor, resources, and priorities to meet evolving business needsOversee driver operations, including daily scheduling, route planning, and performance managementIdentify and implement process improvements to increase efficiency and reduce costsPartner with other departments to support new client onboarding and long-term growthPrepare for and lead regular client reviews and quarterly business reviews (QBRs), ensuring strong communication and service alignment.Maintain and enforce safety programs, compliance requirements, and audit readinessProvide clear communication across levels from the floor to executive leadershipManage KPIs, analyze trends, and contribute to strategic operational planningCORE COMPETENCIESWere looking for someone who brings:Leadership & Team Management leads through others, builds a culture of accountability, and coaches supervisors into strong people leadersOperational Oversight manages end-to-end warehouse operations and cross-functional dependencies with confidence and foresightForesight & Planning anticipates challenges, adjusts proactively, and drives long-term improvements across staffing, equipment, and systemsJudgement & Decision-Making makes smart, independent decisions with an eye on people, safety, service, and costCommunication keeps leadership and staff informed, aligned, and engagedSafety & Compliance drives a safety-first mindset and ensures policy compliance across all shiftsEmotional Intelligence & Resilience models calm under pressure and maintains a consistent leadership presenceBusiness Acumen understands cost drivers, KPIs, and margin impacts; aligns operations with broader business objectivesQUALIFICATIONS5+ years of progressive experience in warehousing, logistics, or distribution2+ years in a leadership or operations management roleProve experience leading teams in a high-volume, fast-paced environmentStrong working knowledge of warehouse systems, WMS, and KPIsExcellent communication and problem-solving skillsHealth & Safety knowledge (e.g. WHMIS, forklift, etc.) is an assetWHAT WE OFFERComprehensive benefits package (health, dental, pension)Ongoing leadership development opportunitiesA strong, supportive team culture rooted in respect, safety and serviceStability and growth in a family-owned Canadian company
Job Title
Warehouse Operations Manager