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Looking for a career change? Join one of Canadas most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Eastons Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Eastons is your career partner of choice. The Easton''s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all. **About the Hotel:** Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide! Boasting 451 rooms and owned by Easton''s Group of Hotels , we''re just minutes from Pearson Airport. Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space. **Benefits:** - Health, Vision, and Dental Coverage - Wellness Days - Employee Social Events - On-Site Parking - RRSP / Deferred Profit-Sharing Plan - Onsite Gym/Pool - Career Development - Hotel Discounts at IHG and Eastons Group of Hotels properties. **Overview**: Ready to be the mastermind behind smooth stays and stellar events? Join us as a Reservation Coordinator at Holiday Inn Toronto International Airport and make reservations a delightful experience. **What you will be doing?** - Prepare for each groups arrival, create groups in opera and communicate codes, billing information/routing/PM accounts, filing, VIP information, correspondence, etc.; interact with booking contacts for rooms only group and crew as needed. Correctly record group rooms and revenue in the property management system. - Manage crew blocks and enter all manifests. - Complete Group files and submit them to the front desk 3 days before group arrival. - Enter all rooming lists for rooms only and groups with catering. - Manage weekly delay block - communicate to outside vendors and the front desk. - Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group blocks in the system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly. - Maintain an accurate electronic filing system for groups and ensure that each group block is traced. - Create and update group block notes to provide relevant data about all group reservations and coordinate with other departments as needed to provide group reservation information and group needs as specified in the contract. - Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc. - Manage group pick-up and communicate risks at the weekly meeting. Attend pre-meeting planning meetings or conferences as needed or requested. - Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. - Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods. - Promote teamwork and quality service through daily communications and coordination with other departments. - Perform other duties as assigned such as running daily reports, e.g., the cancellations, bookings, or arrivals reports. **What are the requirements this role?** - High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. - Must speak fluent English. Other languages preferred. - This job requires the ability to perform the following: - Speak and listen usually while sitting. - Use a keyboard to type in the reservation information. - Other: - Communications skills are utilized a significant amount of time when interacting with clients, guests, and employees. - Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports. - Basic mathematical abilities are used some of the time. - Computer skills are required. - May be required to work nights, weekends, and/or holidays. - Must have experience with OPERA. - Work Area: Reservations & Sales Office **The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**