Job Title

**Overview & Opportunity** Synonym is a vibrant day-and-night caf, resto-bar, and bookshop located on James St. North, Hamilton, celebrating art, design, and culture. We offer specialty coffee, a from-scratch menu, low-intervention wine, craft beer, and a curated collection of art books. We are seeking an enthusiastic front-of-house professional with a solid specialty coffee background to join our team immediately as we gear up for an exciting season in the James North neighborhood. **Responsibilities** *Teamwork* * Bring a positive, collaborative attitude to work, supporting peers and contributing to a welcoming environment. *Service* * Provide a warm, welcoming experience to guests, following service flow guidelines. * Maintain comprehensive knowledge of the full menu, including rotating wine, craft beer, and the bookshop selection. * Take ownership of the front-of-house (bar, seating area, bookshop), creating a memorable experience for guests. * Handle guest orders at the counter and tables, inputting accurately into the POS system. *Product Preparation* * Prepare and serve a variety of espresso-based drinks, pastries, and other beverages quickly and consistently. * Serve wine and beer, assist with food running, and package books according to brand standards. * Proactively address any guest concerns to enhance their experience. *Environment* * Routinely clean front-of-house areas (bar, tables, floor, equipment, etc.) and replenish supplies (cream, sugar, to-go packaging). * Report any potential safety hazards and operational inconsistencies to the manager on duty. * Follow opening, mid-day, and closing procedures, signing off duties upon completion. *Other Responsibilities* * Support Synonyms events and other assigned duties as needed. **Qualifications** * 1+ year of specialty coffee experience in a caf/restaurant/bar setting * Smart Serve Certified; Food Safety Certification preferred * Legally eligible to work in Canada * Downtown Hamilton location; flexible hours, full-time or part-time available * Two industry references required Join us in creating an exceptional experience for our guests and community! Job Types: Full-time, Part-time Pay: $18.00-$20.00 per hour Additional pay: * Overtime pay * Tips Benefits: * Discounted or free food * Flexible schedule * Store discount Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * Weekends as needed Work Location: In person