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# **Accounts Receivable Specialist** hybrid 777 West Broadway, Vancouver, British Columbia, Canada, V5Z 4J7 full-time . August 5, 2025 Description **About TallGrass:** TallGrass Natural Health was created in 1997 when Matt Breech and Ben Banky met while studying in China. They discovered that they shared a vision to create a business that could provide for the planet and local community while being a thriving enterprise. More than 20 years later, TallGrass is a Certified B Corporation and a leading supplier in the Canadian Natural products industry. We partner with Canadian retailers, health care professionals, and eCommerce providers to reach natural consumers wherever they shop. We focus on just a few premium brands committed to making a difference and provide the best possible service, education, and marketing support in the industry as part of our mission to inspire and empower consumers to take a holistic approach to wellness. **The Role:** We are seeking a motivated individual who shares our company values to join the finance team in our Vancouver office. This is a hybrid role, with in-office presence typically one day per week. The Accounts Receivable Specialist reports to the Assistant Controller and plays a key role in ensuring timely collections, processing credit card transactions, and supporting the broader finance function. You are exceptionally organized, keeping the big picture in mind even when working on the nitty-gritty. **TallGrass Core Values:** - Celebrate We work hard, play hard and laugh hard. - See the big picture We see, understand and care about the whole process. - Build community We nurture our relationships and ourselves. - Follow through We honor the trust people place in us. - Show gratitude We respect and appreciate everyone''s contribution. - Do good We care about the health of all people and our planet. **Responsibilities:** - Manage the full cycle of accounts receivable and monitor outstanding balances - Perform collection activities through phone, email, and written communication in a professional manner - Reconcile daily, weekly, and monthly sales and payment reports from Shopify, including cash settlements and chargebacks - Investigate and resolve payment discrepancies, failed transactions, and chargebacks (short payments and deductions) - Process bank deposits and cash receipts cheques/EFTs, credit card payments - Identify and recommend process improvements to streamline AR workflows - Collaborate with different departments in documenting and updating policies and procedures - Process customer credit card transactions and ensure accurate recording of payments - Prepare and maintain monthly reconciliations of customer accounts - Respond to customer inquiries regarding billing, payments and account status - Assist with month-end closing activities related to accounts receivable - Provide general administrative and accounting support to the Finance team as needed **Competencies and Experience:** - **Efficient and Effective** You are highly organized, work with a strong sense of urgency, and consistently meet deadlines. You bring excellent problem-solving, analytical, and communication skills to your work. - **Technical** You have strong working knowledge of Excel, Word, Outlook and have some experience with accounting systems (experience in SAP Business One is an asset) - **Positive attitude and team player** You are calm under pressure and care about team success while going the extra mile for customers and partners - **Detail oriented** You are able to achieve thoroughness and accuracy when accomplishing tasks - **Experience** You have a minimum of 1-year experience in accounts receivable or general accounting. - **Education -** Post-secondary education in Accounting, Finance, or a related field is an asset **Great Work Perks** - Competitive compensation - Wellness program and health benefits - Staff product allowance and discount - Education assistance - Paid time off to volunteer - Profit sharing and savings plan - Regular team social and company events - Hybrid office (1 day a week in office) Compensation $48,000.00 - $55,000.00 per year