**Job Summary:** We are seeking a friendly and customer-oriented Guest Service Ambassador to join our team. As a Guest Service agent, you will be responsible for providing exceptional hospitality and ensuring a positive experience for our guests. If you have excellent communication skills, a passion for customer service, and enjoy working in a fast-paced environment, we would love to hear from you. **Responsibilities:** * Supervise and coach under six guest services agents * Greet guests and provide them with outstanding customer service * Check-in and check-out guests efficiently and accurately * Answer phone calls and respond to guest inquiries * Assist guests with reservations, changes, and cancellations * Provide information about hotel facilities, services, and local attractions * Handle guest complaints or concerns in a professional manner * Maintain a clean and organized front desk area * Collaborate with other departments to ensure guest satisfaction **Requirements:** * Previous experience with minimum 2 years in hospitality or hotel customer service is mandatory. * Excellent phone etiquette and communication skills * Proficient in using phone systems and computer software * Ability to multitask and prioritize tasks effectively * Strong problem-solving skills and attention to detail * Bilingual/multilingual abilities are a plus * Flexibility to work various shifts, including evenings, weekends, and holidays At our hotel, we value our employees and offer competitive pay rates along with the following benefits: * Health insurance options * On Site parking * Employee discounts on hotel stays, food and beverage and merchandise in our outlet. If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we encourage you to apply for the position of Guest Service Agent. We look forward to reviewing your application. **Shift:** Evening (typically 3:00 PM 11:00 PM) **Please note:** Only selected candidates will be contacted. Job Type: Full-time Pay: $17.50-$19.50 per hour Benefits: * Dental care * Disability insurance * Discounted or free food * Extended health care * Life insurance * On-site parking * Store discount * Vision care Ability to commute/relocate: * Niagara Falls, ON L2G 3V5: reliably commute or plan to relocate before starting work (preferred) Experience: * Hotel Guest Services: 2 years (required) Work Location: In person Application deadline: 2025-07-26
Job Title
Guest Service Agent - Part Time