Job Title

**POSITION DESCRIPTION** **Position Title:** Food & Beverage Manager **Reports to(Title):** General Manager **Department:** Food & Beverage **Location:** HI Peterborough **Job Summary** The Food & Beverage Manager directs and coordinates activities in the Food & Beverage overall operation, maintaining quality standards, ensuring guest satisfaction, onboarding new employees, providing orientation to new hires, and by providing performance appraisals when required. **Major Duties and Responsibilities** * Oversees the daily operation of all F&B Outlets and Banquets as delegated by the Director of Operations. * Interviews and recruits new employees based on Staffing Guidelines. * On boards new employees by obtaining all pertinent documentation, and sharing it with the HR time. * Understands the general operations of each outlet and their relationships to one another. Provides coverage and assistance when needed. * Participates in monthly inventories. Initiates programs to reduce breakage, loss in china, glass, and silverware. * Promotes programs to increase sales through employee incentive plans and programs to increase customer satisfaction. * Responsible for assisting in the Director of Operations as well as overseeing all Outlets to ensure its smooth and controlled operation. * Ensures Outlet Attendants adhere to all standards as outlined by Brand. * Knowledge of daily events and functions, group arrival and departures and in house groups. * Develops business plans and/or new programs designed to achieve guest satisfaction and financial goals. * Ensures proper onboarding training is provided, by reviewing outlines, ensuring training goals are meet, and following up with department heads on training needs. * Resolves employee or guest issues in a positive manner and follows up to ensure satisfaction. * Makes recommendations and gives information to guests and employees. Provides them with accurate directions. * Provides on boarding orientation to all new hires. * Able to instruct, direct and take control in emergency situations. * Provides a professional image at all times through appearance and dress. * Follows company policies and procedures and is able to effectively communicate them. * Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights. **Minimum Qualifications and Skills** * Excellent communication skills in English. * Must be able to speak, read, write, and understand the primary language(s) used in the workplace. * Experience as a Food & Beverage professional. * SMART Serve Certification required * Excellent organizational and communication skills. * A hands-on individual able to adapt to different situations which may arise. * Ability to deal with all levels of management in a professional manner. **Mental Effort** * Ability to take direction from different management staff * Requires focus with consistent interruption * Ability to deal with guests in a courteous and pleasant manner **Physical Effort** * Some heavy lifting required **Working Conditions** * Standing for long periods * Working with hazardous materials **Type of Supervision Required** Reports to the hotel Director of Operations. Works under general instructions to prioritize and complete assigned tasks. **Please Note****:** This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.