Job Title

**Customer Support Technician Be the Problem-Solving Hero!** **Location:** Olds, AB | **Shift:** Full-Time | MondayFriday, 7:30 AM 4:00 PM ***Please note: This is not an IT position.*** Are you a **mechanical guru** who loves solving problems and helping customers get the most out of their equipment? Do you thrive in a fast-paced environment where **no two days are the same**? If so, we want YOU on our team as a **Customer Service Technician!** In this role, you will be the **go-to expert** for troubleshooting, training, and providing top-notch support to customers. Whether its **helping diagnose a mechanical issue, coordinating warranty claims, or creating how-to guides**, you will be **at the heart of keeping our customers happy and their equipment running smoothly.** **Whats In It For You?** * **Competitive Pay & Benefits:** Great wages + up to 5% RRSP matching. * **Safety is our top priority:** We ensure proper PPE, training, and procedures to keep our team protected. * **Career Growth:** Training and advancement opportunities. * **Work-Life Balance:** Consistent MondayFriday schedule. * **Positive Team Culture:** Supportive, collaborative environment. * **Dynamic, Fast-Paced Environment:** No two days are the same. * **Inclusivity:** All are welcome with initiatives like Women@Terex. **What We are Looking For:** * Mechanical/Electrical Technologist or Technician (C.E.T. or equivalent experience) * 35 years of relevant technologist/technician experience * Proficient with MS Office; experience with Syspro is an asset * Strong mathematical, mechanical, and diagnostic/troubleshooting skills * Solid knowledge of electrical, hydraulic, pneumatic, and mechanical systems * Excellent written, verbal, and analytical communication skills * Ability to explain complex information clearly to internal and external customers * Strong problem-solving skills; able to identify and implement effective solutions * Capable of managing multiple tasks and meeting deadlines in a fast-paced environment * Team-oriented with a positive attitude and willingness to learn * Able to work independently and unsupervised for extended periods * Leadership and coaching skills are an asset * Committed to safety and continuous improvement in service and operations * Adaptive to changing conditions and technologies in specialized areas **What Youll Do:** * Provide customer support via email, phone, and system software * Accurately log all support calls in applicable software * Troubleshoot issues and identify required parts; coordinate with Parts Sales * Help resolve mechanical, hydraulic, electrical, and electronic system issues * Collaborate with internal teams for timely technical support resolutions * Create occasional custom how-to guides and instructional videos * Assist with ProAll website-related inquiries * Manage warranty RMA processes in Syspro (create, track, monitor, close) * Support warranty claims by organizing and shipping parts * Handle and resolve customer complaints efficiently * Document equipment failures, service, and safety concerns * Coordinate calibration and training schedules; assist with invoicing * Provide technical reports on recurring warranty issues and customer feedback * Process paperwork including RMA forms, sales orders, and pick tickets * Liaise with engineering to close knowledge gaps * Maintain professionalism, integrity, and strong customer interaction ethics * Follow ProAll and manufacturing industry quality standards * Contribute to a safe, positive, and team-oriented work environment * Perform other assigned tasks and light-duty responsibilities as needed **Why ProAll?** At ProAll, we value diversity, equity, and inclusion and offer a supportive environment where you can grow. As part of Terex, youll enjoy opportunities to advance your career while making a real impact. Plus, Olds, AB is a great place to live and work! **Ready to Apply?** Dont miss outapply today and join the ProAll team! Learn more about us here: Learn more about Terex: We thank all applicants for their interest in this opportunity. Please note that only candidates selected for an interview will be contacted. We respectfully request no phone inquiries. Job Types: Full-time, Permanent Benefits: * Company events * Dental care * Employee stock purchase plan * Extended health care * Paid time off * RRSP match * Vision care Work Location: In person