Job Title

Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontarios cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches. Front Desk Person Role Overview The Front Desk person is a strong sales driver, profit focused and people oriented. This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales. Responsibilities The Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service. The Front Desk Persons responsibility will include but not limited to the following: 1. Owner Management a. Fee processing performing occasional collection calls and processing bi-annual fee payments for owners b. Manage internal maintenance job system including logging new jobs, billing owners, and daily follow ups with maintenance team so owner can be updated of progress. c. Collect yearly agreements and proof of insurance from owners 1. Rental management a. Streamline interdepartmental communication between housekeeping team, front desk team, and maintenance team to ensure all cottages are ready for check in before designated time and then cleaned directly upon guest check out. b. Perform guest check in and check outs with exceptional customer service and clarity 2. Concessions a. Sale of pontoon boat cruises, fishing boats, bike rental, food/drink items or merchandise to owners, contractors and vacation guests 3. Property a. Welcome Centre Cleaning Entrance, interior, washrooms, signage b. Incident Report management c. Perform all opening and closing duties of welcome centre d. Help to run owner and rental guest special events 4. Administration a. Phones answer calls, check messages, answer requests, record messages for other employees b. Monitor resort emails and draft communications to owners when needed c. Train and mentor new staff d. Ensure all visitors report to Welcome Centre and sign in and out Experience Coordinator Role Overview The Experience Coordinator role is designed to create unparalleled experiences for our Owners and Guests. Are you an inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day? You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best. Responsibilities A Great Blue Resorts Experience Coordinator is responsible for working in a team under the supervision of the General Manager to help lead all on site and off-site owner and guest special events as well as events for the staff, and enhancing the experience of all rental guests. The Experience Coordinator responsibility will include but not limited to the following: * Develop a thorough knowledge of the entire property, so you can direct rental guests and new owners to amenities * Develop a thorough knowledge of and promote off-property recreational, educational, and cultural opportunities available to our owners and guests * Develop and maintain positive, happy relationships with outside experience related vendors * Manage all aspects of outside vendors providing services either on or off-property. * Generate fun and exciting events calendars for activities and relevant cultural events * Anticipate, secure, and manage inter-departmental needs for guest programming * Be a team player, offering support to other departments as needed * Enthusiastically lead both on-property and off-property excursions * Energetically assist in the creation of future tours for owners and guests * Maintain all equipment necessary to execute tours safely Skills/Requirements * Prior customer service experience * Prior experience hosting or planning special events is considered an asset * Excellent communication skills * Excellent organizational and multi-tasking skills * Must be available to work weekends, holidays, and some evenings * Must have G2 or G Drivers License * Comfortable working outdoors in differing weather conditions * Comfortable working independently * Possess a high energy positive and happy attitude * Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm Whats in it for you? * Compensation of $18 - $19 / hr depending on experience * Paid lunches * Opportunity to work in a fun, collaborative environment * Flexible schedule * Diverse and inclusive workplace - Be a part of our tight family! * Continuous learning and development opportunities * Socials, birthday celebrations, and employee recognition events * Ongoing coaching, learning, and development opportunities. * Internal career growth opportunities. Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.