Job Title

* Greeting and welcoming guests upon arrival * Registering guests into the computer system * Verifying reservation, address, and credit card information * Handling room keys for in-house guests, ensuring that the Companys security procedures are adhered to * Accepting payment for all guests accounts both at the time of registration and at checkout * Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business * Issuing keys, reservation package inclusions * Posting miscellaneous charges as requested * Answering guest inquires in a timely and accurate manner * Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service * Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders * Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions * Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types * Any other duties as assigned Qualifications * Conduct that reflects the values of Niagara Hospitality Hotels...Integrity; Trust; Passion for service; commitment; teamwork * A friendly, confident and engaging personality with exceptional customer service skills * Experience in cash handling * Fluent in English, both verbal and written * Excellent communication skills * Ability to work independently with minimal supervision as well as cooperatively within a team setting. * Must be able to stand for long periods of time * Previous Front Desk experience an asset * Outstanding attention to detail both personal grooming/appearance and in properly identifying guests needs, demeanor, and level of required service attention. Job Types: Part-time, Permanent Pay: From $17.20 per hour Additional pay: * Commission pay * Overtime pay * Tips Benefits: * On-site parking Schedule: * 8 hour shift * Evening shift * Holidays * Monday to Friday * Night shift * Weekends as needed Experience: * Night Auditor: 2 years (required) Work Location: In person