Job Title

Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues' Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.WORK YOU'LL DOResponsibilities may include, but are not limited to:Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processesBecome a front-line representative for colleague questions or concerns through emails, telephone and/or self-serveSupport colleagues and Subject Matter Expert's inquiries in Service NowManage multiple tasks while being responsible for your own workload in a team based environmentPlay a key role in assisting colleagues with Workday supportImplementation of new processesVarious other duties as requiredBasic Qualifications1-3 years of experience within Absence Management or an equivalent HR fieldBilingual in French and English, strong communication skills, written and verbal in both languagesA Post Secondary education is requiredBonus Points:Previous experience with Service Now case management platform is an assetAbility to converse comfortably with business partnersStrong organizational and time management skills with keen attention to detail and commitment to excellenceDemonstrated ability to work independently or part of a teamStrong analytical and problem-solving skillsMust have excellent organizational and time management skills with the ability towork in a fast-paced environmentAbility to meet required deadlines targetsBe flexible and able to adapt to change in a positive mannerStrong Microsoft O365 is an assetContribute to a positive working environmentTime of Operation Monday to Friday 8 am 4 PM