Job Title

**We are looking for Guest Contact Center Agent to join our team!** **Achieving Excellence** Are you passionate about creating exceptional guest experiences? As a Guest Contact Center Agent, you will play a vital role in delivering outstanding service by handling reservations, responding to inquiries, and sharing your knowledge about our resorts, hotels, and spa services. Your guest-centric approach, attention to detail, and ability to build rapport will ensure guests have memorable experiences while helping you achieve sales targets. **Key Responsibilities** **Reservation Handling:** - Receive and process reservations for resorts, hotels, and spa services via inbound and outbound calls, email, and online platforms. - Provide accurate information regarding room availability, rates, and spa services. - Assist guests in selecting accommodations and spa treatments tailored to their preferences and needs. **Guest Interaction:** - Communicate effectively with guests to understand their requirements and preferences. - Handle inquiries related to room amenities, spa packages, and special requests. - Address guest concerns promptly and provide timely solutions to ensure a high level of satisfaction. **Product Knowledge:** - Stay updated with the latest offerings and services to answer guest inquiries confidently and accurately. **Sales Targets:** - Meet or exceed assigned sales targets, contributing to individual and team goals. **Documentation and Reporting:** - Accurately record guest information, interactions, and transactions in the system. **Adherence to Policies and Procedures:** - Follow company policies, procedures, and PCI compliance standards. - Participate in training sessions to enhance product knowledge and sales skills. **Core Values:** - **Quality:** Commit to excellence and uphold the highest standards in product and service. - **Honesty:** Act with integrity by fulfilling commitments in the manner promised. - **Family:** Contribute to a collaborative workplace rooted in trust, respect, and gratitude, celebrating collective success. **Qualifications:** - Proven experience in sales or guest service, preferably in a call center environment (asset). - Strong interpersonal skills with the ability to build rapport with diverse guests. - Results-driven mindset with a focus on achieving and exceeding sales targets. **Working Conditions:** This position involves: - Day, afternoon, or evening shifts, including weekends and statutory holidays. - Long periods of sitting and phone use throughout the shift. - Working from an office in downtown Calgary If this sounds like an opportunity that fits you, apply with your resume!