**About TAG Hardware** TAG Hardware is a premium manufacturer and innovator in home organization and closet systems, headquartered in Surrey, Canada. With a commitment to exceptional design, precision engineering, and customer partnership, we serve designers, closet shops, and distributors across North America, Europe, and the Middle East. **Role Overview** We are seeking a proactive and hands-on IT & Data Systems Lead to help modernize our technology stack. This role blends internal IT support with system optimization and data strategy. Youll manage IT infrastructure and software tools, support day-to-day tech needs across the business, and work closely with leadership to enhance data visibility and drive smarter decisions. The ideal candidate thrives in a fast-paced manufacturing or product-based environment, has a strong service mindset, and can translate tech complexity into business value. **Key Responsibilities** **1. IT Infrastructure & Support** - Manage all TAG employee laptops, devices, network access, security protocols, and internal tech tools - Provide hands-on support for daily IT issues (Google Workspace, printers, email, etc.) - Maintain asset inventory, user access permissions, backups, and update cycles **2. Systems Management & Support** - Drive Monday.com adoption, education and usage. - Syspro (ERP) support user needs and identify high-impact enhancement projects - Support Excel Power Query driven applications - Identify inefficiencies or redundancies in system usage and propose improvements - Ensure systems are interoperable, well-maintained, and aligned with business needs **3. Data Architecture & Reporting** - Collaborate with the Manager of Data & Technology to improve data models, dashboards, and reporting logic. - Power BI develop visuals, support semantic models and create measures - Enable better data visibility across finance, sales, production, and inventory **4. Digital Strategy & Planning** - Build and maintain system documentation, application changelogs, SOPs, and a support the roadmap for technology upgrades - Stay up to date on digital best practices in manufacturing, business systems and AI tools. **5. Culture & Collaboration** - Be a tech partner to every department, from executives to floor staff - Educate teams on best practices, tools, cyber-safety and system changes - Balance strategic thinking with practical, hands-on delivery **Qualifications** **Must-Have:** - 35 years in an IT Systems, Business Intelligence, and Tech Support/Systems Analyst role - Experience managing both hardware and cloud-based software tools (Monday.com, Google Workspace, Microsoft Azure) - Strong problem-solving and troubleshooting skills, especially in user-facing environments - Experience in small- to mid-sized companies, ideally in manufacturing, product, or distribution sectors - SQL, Power BI, Power Query, Python and ERP exposure preferred (not necessarily expert level) - Curiosity, adaptability, and service-first mindset **Like what youre hearing so far, but still wondering if TAG Hardware is right for you? We offer:** - A competitive salary and benefit package - Ongoing on-the-job learning and development - Working with an industry leader in innovative hardware If this is you, we look forward to your application! To explore this opportunity, please submit a cover letter and resume, to the link provided. We thank all applicants for their interest, however only those under consideration will be contacted.
Job Title
IT & Data Systems Lead