Job Title

Every day at NQX, thousands of customer experience (CX) professionals bring Canadas most iconic brands closer to their customers - making the world a little more connected, one interaction at a time. As a bilingual roadside assistance agent , you will be responsible for providing support to stranded clients across North America. This position offers the possibility of working remotely. Hourly wage of $20.00, including a $2 bilingual bonus; Hourly bonus for weekend work; A night premium of $1.A full-time work schedule, during the week; Full benefits package after six months, including: comprehensive insurance (medical, dental and life); Fully paid training at our Moncton office; An excellent post-training support plan during your in-office work phase at the Moncton site; After successfully completing your in-office work phase, possibility to work from home, quality and security conditions being met; With courtesy and empathy, contact customers who requested roadside assistance; Keep customers informed by phone and chat during the process. Fluently bilingual (English and French): Available to work Monday to Friday, from 4:00 am until 12:00 am; For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space; Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths! High school diploma or equivalent; We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canadas Most Admired Corporate Cultures, according to the Waterstone award recognition.