**In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.** Responsibilities include but are not limited to: Health and Safety * Ensures all team members perform work in a safe manner including using personal protective equipment * Works in compliance with the occupational health and safety legislation * Knows, understands and follows safe work practices and procedures * Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner * Ensures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidents * Records and utilizes logs as per food safety standards i.e. temperature log Human Resources * Supervise team members * Assist Restaurant Manager in recruitment * Conduct pre-shift huddle and motivates employees throughout shift * Ensure employees are in proper uniform and standards * Provides coaching and feedback as necessary * Provides training as required Customer Service * Ensures quality and standards are met * Handles customer service complaints with confidence, quickly and professionally * Puts corrective actions in place Operations * Assigns duties to employees as required * Assigns floats and balances cash at the end of shift * Ensures restaurant is stocked, cleaned, staffed and prepared for following shift Qualifications & Skills * Previous experience in food service industry * Excellent knowledge of Tim Hortons products and procedures * Strong communication and interpersonal skills * Previous supervision experience an asset * Excellent customer service focus * Consistent adherence to policies/procedures Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request. Job Types: Full-time, Permanent **REQUIREMENTS** ---------------- Opportunity, flexibility and new challenges every day are just a few of the reasons youll be happy you came on board. When you work at Tim Hortons, youll feel right at home. Its a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. Wed love for you to join the team. Because its the people that make Tims, Tims. And were looking for people like you. By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
Job Title
Supervisor