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**IMPORTANT: Please notewe do not accept walk-ins or phone inquiries. All applications must be submitted through Indeed to be considered.** **About the Role:** Air Tech Plumbing, Heating & Cooling is seeking a motivated, detail-driven Plumbing Dispatcher who thrives on organization, precision, and juggling moving pieces with confidence and clarity. In this fast-paced and high-accountability role, youll be responsible for managing our plumbing schedule, coordinating with technicians, municipalities, suppliers, and customers to ensure every job runs smoothly from start to finish. This isnt just about dispatchingits about leading the operational flow of our plumbing department with efficiency and professionalism. **Why Join Air Tech?** Air Tech is a family-owned company that puts people firstour employees, our customers, and their families. We believe in building a team where everyone is supported, heard, and appreciated. Youll be part of a company that values integrity, accountability, and growth, with leadership thats committed to doing things the right way. If youre looking for a workplace where your skills are respected, your role is critical, and your growth is supportedthis is the opportunity for you. **Key Responsibilities:** Dispatch & Daily Coordination * Schedule and dispatch plumbing technicians based on skills, priority, and service area * Monitor job progress and technician timelines throughout the day * Coordinate same-day service calls, follow-ups, and emergencies efficiently * Optimize routing and daily schedules to maximize productivity and technician output Permits, Parts & Municipal Coordination * Pull and close plumbing and gas permits with local municipalities and technical safety authorities * Communicate with municipal offices to ensure permit compliance, inspections, and scheduling * Coordinate with suppliers for plumbing and gas partsorder, track, and manage availability * Assist with sourcing specialty items or time-sensitive equipment to keep jobs on schedule Administrative Support & Cost Control * Manage department-specific invoicing, job costing, and vendor billing * Track and process warranty claims and register plumbing equipment warranties * Maintain up-to-date and accurate job records in ServiceTitan or related CRM * Support internal job costing, quoting, and invoicing for the plumbing department Customer Service & Communication * Be the friendly and professional point of contact for customers via phone, email, or text * Schedule plumbing calls, inspections, and estimates with empathy and clarity * Update customers on technician ETAs, follow-ups, and job status * Send estimates, confirmations, and invoices with accuracy and professionalism * Support plumbing memberships, renewal scheduling, and satisfaction follow-up Qualifications: * 2+ years of dispatch, service coordination, or operations experience (plumbing or trades strongly preferred) * Deep attention to detail and pride in getting things done right the first time * Strong multitasking and problem-solving skills under pressure * Professional communication stylewritten, verbal, and interpersonal * Familiar with Microsoft Office (Outlook, Word, Excel); experience with ServiceTitan is a strong asset * Confident working independently and coordinating across multiple departments * Experience with permits, supplier management, or job costing is a major plus What We Offer: * Competitive hourly wage based on experience * Extended health & dental benefits after probation * Career advancement opportunities within a growing company * Ongoing training and development in dispatch, CRM, customer service, and operations * A supportive, tight-knit team with leadership that listens and invests in your success To Apply: Please submit your application through Indeed only. Walk-in resumes and phone calls will not be accepted. Join Air Tech and be the heartbeat of our plumbing operations. Apply today! Job Types: Full-time, Permanent Pay: $19.00-$24.00 per hour Expected hours: No less than 40 per week Additional pay: * Bonus pay * Commission pay * Overtime pay * Tips Benefits: * Company events * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * RRSP match * Store discount * Wellness program Flexible language requirement: * French not required Schedule: * Monday to Friday * Overtime * Weekends as needed Education: * Secondary School (preferred) Experience: * Administrative: 3 years (preferred) * Accounts payable: 3 years (preferred) * Accounts receivable: 3 years (preferred) * Data entry: 3 years (preferred) Licence/Certification: * Driving Licence (required) Work Location: In person