Job Title

Signature Electric is a forward-thinking electrical service contractor at the forefront of sustainable energy solutions. Specializing in electric vehicle chargers, solar power, and energy storage, we are committed to setting the industry standard for excellence. Our dedication to innovation and continuous improvement has positioned us as a leader in the electrical trades. What truly sets us apart? **Our team.** Were passionate about what we do, fully engaged in cutting-edge technology, and driven to make a meaningful impact. We work with top-tier brands and are growing rapidly, creating exciting opportunities for high performers who thrive in a fast-paced, collaborative environment. If you love tackling new challenges, working with a team that values innovation and excellence, and being part of the future of energy, youll find yourself right at home with us. **Job Summary:** The Service Manager is responsible for overseeing and optimizing all aspects of our electrical service department. This critical role involves managing a team of service electricians, ensuring the efficient and profitable delivery of service calls, fostering strong client relationships, and driving continuous improvement in service operations. The ideal candidate will possess a strong technical background in electrical systems, proven leadership skills, exceptional customer service acumen, and a keen understanding of business operations within the electrical contracting industry. **Key Responsibilities:** ***Team Leadership & Management:*** * Schedule and dispatch service technicians efficiently, optimizing routes and response times. * Foster a positive and productive work environment, promoting teamwork and professional development. * Ensure compliance with all safety regulations, company policies, and industry standards. ***Service Operations & Delivery:*** * Oversee the complete lifecycle of service calls, from initial contact and scheduling to completion and invoicing with the assistance of the Service Coordinator. * Develop and implement efficient service procedures and workflows to maximize productivity and customer satisfaction. * Manage inventory of tools and materials, ensuring proper stocking levels and maintenance. * Troubleshoot and provide technical guidance to service technicians as needed. * Ensure accurate and timely completion of service reports, work orders, and related documentation. * Oversee warranty claims and ensure appropriate resolution. ***Customer Relationship Management:*** * Act as the primary point of contact for escalated customer service issues, ensuring prompt and satisfactory resolution. * Build and maintain strong, long-term relationships with existing clients. * Gather customer feedback and implement strategies for continuous improvement in service delivery. ***Financial & Administrative Management:*** * Review and approve invoices, purchase orders, and expense reports related to service operations. * Monitor job costs and ensure accurate billing for all service work. * Collaborate with the Service Coordinator to ensure accurate and timely invoicing and collections. **Qualifications:** ***Education:*** * Journeyperson Electrician License (309A) is required. * Bachelor''s degree in Business Administration, Electrical Engineering, or a related field is an asset. ***Experience:*** * Minimum of 5 years of progressive experience in electrical service, with at least 2 years in a leadership or supervisory role. * Proven track record of managing and leading a team of service technicians. * Demonstrated experience in customer service and conflict resolution. * Experience with service management software and dispatch systems. ***Skills & Abilities:*** * Excellent leadership, coaching, and team-building skills. * Strong technical knowledge of electrical systems, codes, and regulations. * Exceptional problem-solving and analytical abilities. * Outstanding communication (verbal and written) and interpersonal skills. * Strong organizational skills and attention to detail. * Proficient in using relevant computer software (e.g., Google Workspace, Microsoft Office Suite, service management software). * Ability to work independently and collaboratively in a fast-paced environment. * Valid driver''s license and a clean driving record. * Able to lift at least 25 pounds. Job Types: Full-time, Permanent Pay: $90,000.00-$110,000.00 per year Additional pay: * Bonus pay Benefits: * Casual dress * Company events * Dental care * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Schedule: * Monday to Friday Ability to commute/relocate: * Markham, ON L3R 3K2: reliably commute or plan to relocate before starting work (preferred) Experience: * electrical service: 5 years (preferred) Licence/Certification: * 309A Electricians License (preferred) Work Location: In person