Job Title

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Customer Experience Insights Practice is the voice of Air Canadas customers. We are deeply curious, seeking new ways to listen and understand our customers sentiment, needs, and preferences both today and in the future. Our expertise and data-driven insights and recommendations help ensure were fixing and building the experiences that matter most to our customers. Reporting to the Senior Manager, Customer Experience Insights Practice, the Customer Experience Insights Analyst will be an integral part of a growing team looking to understand and measure the customer experience impact across Air Canada. Part of the Customer Experience team, this role supports Air Canadas corporate and operational focus on positively differentiating itself in this space. This position will be responsible to leverage insights to understand the customer impact at each moment of the journey and drive meaningful changes across both operational and commercial branches. Qualifications: University degree or equivalent education with a degree in business, research analysis, or big data is preferred. High level of proficiency in Microsoft Office Suite, including PowerPoint and Excel. Minimum of 3-5 years of market research, data, or insights experience. Deep knowledge of both qualitative and quantitative research methodology. Data savvy with a strong attention to detail and accuracy. Ability to manage multiple projects simultaneously and problem solve if issues arise. Highly motivated, self-directed & possess a driven personality. Thrives within a team environment. Excellent written & verbal communication skills with focus on presentation skills. Bilingualism is an asset. Knowledge of Qualtrics is an asset. Demonstrate punctuality and dependability to support overall team success in a fast-paced environment Please refer to the Air Canada Careers page for full job details. Qualifications : Seniority level Seniority level Not Applicable Employment type Employment type Temporary Job function Job function Analyst and Customer Service Industries Airlines and Aviation Referrals increase your chances of interviewing at Air Canada by 2x Get notified about new Customer Insights Analyst jobs in Toronto, Ontario, Canada. Customer Insights Analyst, CPG, Tim Hortons Manager, Customer Research and Experience Analytics Business Analyst Specialist (Collateral Management) Manager, Customer Experience Insights Marketing Market Research Analyst Master-Level Internship Analyst, Data Science and Analytics Solutions Performance Marketing Analyst Search Ads Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr