Job Title

Job Overview The Marketplace Operations Analyst plays a vital role in delivering exceptional customer experiences on our platform. This professional will foster strong business relationships with sellers, monitor their performance against key metrics, and influence them to offer the best possible experience. This includes: Establishing and maintaining business relationships with sellers to ensure they meet our customer promise. Monitoring seller performance against key KPIs and providing recommendations for improvement. Coordinating seller operations reviews with the marketplace team. Collaborating with the website technology team to escalate opportunities and hindrances that affect sellers'' ability to ship products to customers. This role requires excellent communication and influencing skills, as well as the ability to work with cross-functional teams to plan and communicate projects. In this position, you will be responsible for representing marketplace operations and working closely with the customer service team to resolve inquiries and requests. Key Skills and Qualifications To succeed in this role, you should possess: Excellent communication and influencing skills. Strong business acumen and analytical skills. Able to work effectively with cross-functional teams. Benefits of the Role This role offers the opportunity to make a significant impact on customer experiences and drive business growth. You will have the chance to work closely with a talented team and develop your skills and expertise. About the Role This is a challenging and rewarding role that requires a high level of professionalism and dedication. If you are passionate about delivering exceptional customer experiences and driving business growth, this could be the ideal role for you.