Job Title

Marketplace Operations Specialist The primary goal of this role is to ensure that Marketplace sellers are meeting our customer satisfaction standards. Key Responsibilities: Develop and maintain relationships with Marketplace sellers, monitoring their performance against key performance indicators. Collaborate with sellers to deliver an exceptional customer experience on the website. Coordinate seller operations reviews with the Marketplace Key Account Management team. Work with the website technology team to address opportunities that hinder sellers from shipping to customers. Act as a liaison between the customer service team and sellers, providing support to deliver a superior customer experience. This role requires strong communication skills, analytical abilities, and the capacity to influence sellers. Proficiency in Microsoft Excel and PowerPoint is also essential.