Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)Location: Remote (GTA preferred; occasional Brampton office visits for team building not mandatory)Contract Length: 12 monthsShift rotation: 4 Days On (same shift), 4 days off. Days/noons/nights.Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.Pay Rate: $37/hour T4About the Role:Were looking for a L1/L2 Technical Support Analyst to join our 247 operations team. Youll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert youll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.Must-Have Qualifications: 1+ year in a data centre or managed IT services environment Experience with virtualization (some VMware preferred Basic networking skills Basic server administration skills Strong communication skills and ability to adhere to SLAsNice-to-Have Qualifications: French language skills (not a must have) Experience working in a 24/7 environment
Job Title
Technical Support Specialist