Job Title

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customers homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building peoples careers.Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work!Summary:The primary focus of this role will involve collecting, analyzing and compiling data and managing related reconciliations and enquiries and facilitating training for our external partners. The Incumbent will also Liaise with Builders, Contractors, Dealers and internal Enercare departments. Responsibilities:Onboarding Builders, Contractors and Dealers to a self-serve web-based application.Facilitating training virtually and in person to Builders, Contractors and Dealers.Creating and maintaining training documentation.Validating inputs, performing research, modifying data as required and submitting to IT for processing.Accountable for answering inbound and outbound inquiries from Builders, Contractors, Dealers or, internal employees and other business partners to assist explaining processes and resolving issues with zero abandonment rate, 95% quality rate, and AHT as per departmental targets.Working with other internal departments on requests and issues as required.Updating internal teams, Builders, Contractors and Dealers on process changes as required.Acting as a courteous and friendly central point of contact for both internal and external customers.Achieving defined productivity and performance measures on a consistent basis.Undertaking special projects and assignments as required by management.Assisting with filing of documents and other ad hoc administrative duties.Other duties as assigned by management.Qualifications:Proven experience creating data-driven knowledgeExperience with identifying and resolving anomalies in dataExperience with training and the creation of training documentationProven analytical and research skillsCustomer focused with excellent interpersonal skillsExpert with ExcelAbility to effectively use MS Office and SalesforceWillingness to learn unfamiliar systems and new processesProven decision-making skillsStrong organizational skillsMust be capable of working well under pressure and understanding various business processes in relation to different products and services offeredMust be extremely flexible to handle the different scenarios that can arise in dealing with customer issues and make the appropriate decisions accordinglyAbility to maintain focus and work in a fast-paced, pressure filled team environmentAbility to work independently with minimal supervisionBachelor's degree or higher in business, information management, or a related fieldEnercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercares recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicants accessibility needs due to disability and are available upon request.