Customer Service Representative Overview Customer Service Representatives at ComVida are the heart of the company, providing exceptional support to our clients. This role requires a self-starter with excellent communication skills, a strong technical background, and a passion for providing top-notch customer service. ComVida Corporation is a Canadian leader in staff scheduling, payroll, and human resource management software. We are committed to helping organizations streamline business operations and enhance their workforce management. ComVida is centrally located in New Westminster, BC. We offer our employees a competitive benefits package along with opportunities for training and career advancement. This is a permanent full-time position, Monday to Friday, in a collaborative and supportive office environment. Key Responsibilities Provide first-level support to clients via phone, email and/or video conference based on ComVidas Helpdesk Policies and Procedures. Troubleshoot, research, and resolve issues related to payroll, HR, scheduling, and general inquiries, ensuring timely resolution. Conduct software training sessions for clients as needed via webinars. Monitor & document service requests assigned in the queue until resolved, processing them based on priority. Actively participate in additional support activities to improve product knowledge and customer satisfaction. Qualifications & Skills Strong understanding of payroll processes, HR practices and employee scheduling requirements. Detail-oriented mindset with exceptional problem solving and troubleshooting skills. Excellent command of English and the ability to effectively communicate and comprehend both verbal and written communications. Collaborative approach with the ability to prioritize tasks, work independently, and participate in team activities. Enthusiastic & energetic attitude, with effective multi-tasking and time management skills. Education and Work Experience A working knowledge of the Microsoft Office suite is required. Knowledge of Payroll, Bookkeeping, Employee Management, Scheduling Systems and Employee Self-Serve are great assets. Familiarity with accounting practices (General Ledger, Accounts Payable and Accounts Receivable) is beneficial. NPI designation, CHRP, and/or Scheduling certification would also be an asset. Job Types: Full-time, Permanent Pay: $50,000.00-$65,000.00 per year Benefits: Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care Education: Secondary School (required) Experience: payroll : 4 years (preferred) Work Location: In person Application deadline: 2024-08-16
Job Title
Product Support Specialist