Job Title: Customer Service Representative We are seeking a detail-oriented and customer-focused individual to join our team. This is an excellent opportunity for you to grow in the automotive industry, providing exceptional customer experiences and working closely with our service team. Primary Responsibilities: Answer phones and greet customers with a positive attitude Schedule service appointments and manage the calendar Provide updates to customers on their vehicle status Secondary Responsibilities: Assist in quoting and selling recommended services Learn and support the service team in day-to-day operations Help ensure smooth workflow between the front desk and technicians Requirements: Strong background in customer service with excellent communication skills Mechanical knowledge related to automotive diagnostics, vehicle maintenance, and repair processes is essential Experience in upselling automotive services is a plus Familiarity with service writing, auto estimating, and sales within the automotive sector is highly desirable Knowledge of various automotive systems including transmissions, air brakes, alignment, suspension, tire service, diesel engine repair, shocks & struts, and auto body repair is beneficial Ability to handle cash transactions accurately and efficiently A positive attitude with a commitment to providing exceptional customer experiences
Job Title
Automotive Client Services Associate