Job Title

**Job description** A great opportunity to join our Lab team here at Saugeen Shores Family Eyecare. Were looking for someone who wants to be part of a dynamic team, loves to learn new things, and wants to have a career promoting the best patient centered eyecare. **We offer competitive wages, health benefits, team discounts on glasses and contact lenses, no weekends, we''re closed on all stat holidays, fun team events and most importantly, a work-life balance which includes paid time off and flexible scheduling options.** **WHAT ARE WE LOOKING FOR?** Someone to work with us in our lab, helping support the delivery of exceptional optical care by managing eyewear orders, inventory, repairs, and patient communications. Were looking for someone who enjoys a dynamic, fast-paced environment, loves to learn new things, and wants to build a career helping and supporting people behind the scenes. **WHO ARE WE LOOKING FOR?** The ideal candidate must: * Have strong attention to detail and take pride in ensuring every order and repair is completed to the highest standard * Be an effective communicator, able to work independently and as part of a team * Be flexible, adaptable, and ready to shift priorities to meet real-time patient and clinic needs * Be motivated to learn and continuously improve their skills and knowledgeThrive in a fast-paced environment and stay organized under pressure * Take initiative, troubleshoot problems confidently, and stay focused on delivering an exceptional patient experience behind the scenes **Key Responsibilities** * Greet and assist patients in-person and through email, text, and phone, ensuring questions are answered and needs are met with care and efficiency * Support a smooth and welcoming patient experience by checking patients in and out for appointments, including verifying demographics, entering insurance information, collecting payments, scheduling follow-up visits, answering questions, and assisting with retail purchases * Manage the doctors schedules and waitlists to ensure efficiency and minimize gaps, in collaboration with the rest of the Front Desk team * Conduct pretesting for patients based on appointment type and clinical notes, ensuring imaging is accurate and equipment is prepared for the following day * Administer diagnostic drops as needed upon patient arrival, as permitted within the scope of training and certification (e.g., CCOA) * Maintain timely patient flow by adhering to the appointment schedule and ensuring effective communication between team members * Answer phone calls and return voicemails and texts promptly, appropriately triaging symptoms or concerns to schedule necessary appointments * Keep workstations fully stocked with supplies, such as appointment cards, debit machine rolls, and stationery, and complete assigned daily tasks as scheduled * Contribute to a positive team environment and uphold a high standard of patient care and professionalism across all clinic areas * Stay flexible, organized, and proactive in a fast-paced environment where priorities can shift to meet real-time patient needs **EXPERIENCE** * Previous experience in optical, healthcare, customer service, or retail is preferred * Strong communication skills, both written and verbal, with a focus on patient care and teamwork * Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment * Comfort with technology, including EMR systems, email, faxing, and scheduling software * Ability to maintain confidentiality and exercise discretion in handling sensitive information * Ability to work independently while also collaborating effectively with team members * CCOA certification is an asset, but not required (training may be provided) Please note that this is not an exhaustive list of responsibilities, qualifications, or skills associated with this position. **WHO ARE WE?** * Were a vibrant and progressive, full-service optometry office located on the shores of Lake Huron * We work hard, learn all the time, and find time for team fun and growing our office culture * We strive to treat our patients as if they were family and to deliver an eye care experience that outshines the rest **WHAT DO WE OFFER?** * Competitive pay, including raises for years of service and specific training * Flexible scheduling options * On-the-job training * Growth opportunities * A patient focused team environment * Team events and celebrations including conferences * Vision care and extended health benefits * Paid vacation and personal time We welcome and encourage applications from people with all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation during the recruitment process, please let us know. Job Type: Full-time Pay: $22.75-$27.00 per hour Benefits: * Company events * Dental care * Extended health care * Flexible schedule * Life insurance * On-site parking * Paid time off * Store discount * Vision care Schedule: * Monday to Friday * No weekends Work Location: In person Expected start date: 2025-06-02 Job Type: Full-time Pay: $22.75-$27.00 per hour Benefits: * Company events * Dental care * Extended health care * Flexible schedule * Life insurance * On-site parking * Paid time off * Store discount * Vision care Work Location: In person Expected start date: 2025-08-05