Job Title

Athletify is a clean and modern 5000 square foot facility in Newmarket housing private treatment rooms, fully equipped gym, golf simulators and more. Our services include physiotherapy, athletic therapy, golf lessons and strength & conditioning. We treat all injuries and physical restrictions. At Athletify, were passionate about helping people recover, move better, and live pain-free. Our physiotherapy and athletic therapy team is dedicated to personalized, evidence-based care in a friendly and supportive environment. We are currently looking for a reliable, organized, and compassionate **Patient Experience Coordinator** to be the welcoming face of our clinic and ensure smooth day-to-day operations, both administrative and physical. **Position Overview:** The Patient Experience Coordinator plays a key role in patient satisfaction and clinic efficiency. This position combines administrative duties with light physical tasks, and is ideal for someone who is detail-oriented, people-focused, and takes pride in keeping a clean, well-run space. **Key Responsibilities:** * Welcome patients warmly and create a positive, professional first impression. * Schedule, confirm, and manage appointments using **Jane App**. * Answer phone calls, emails, and respond to patient inquiries. * Process billing, insurance claims, and handle point-of-sale transactions. * Maintain accurate patient records and ensure confidentiality. * Communicate effectively between patients and physiotherapy staff. * Assist with general clinic upkeep including: * Vacuuming and mopping treatment rooms and common areas. * Cleaning and restocking restrooms daily. * Sanitizing high-touch surfaces regularly. * Support other administrative and operational needs as directed by clinic staff. * Completion of mandatory staff training modules in a timely fashion. **Qualifications:** * Experience working in a medical, physiotherapy, or similar healthcare setting preferred. * Familiarity with **Jane App** is strongly preferred. * Proficient in **Microsoft Office Suite** (Word, Excel, Outlook) and **Google Drive.** * Knowledge of **medical terminology** is an asset. * Strong **computer skills**. * Strong interpersonal and communication skills both written and verbal. * Comfortable with multitasking and managing a fast-paced front desk. * Highly organized, reliable, and able to work independently. * Willingness to contribute to both administrative and physical clinic tasks. **What We Offer:** * A friendly and supportive team environment. * Opportunities for training and professional development. * A chance to make a meaningful impact on patients health and well-being. Job Types: Full-time, Permanent Pay: $19.00-$21.00 per hour Expected hours: 25 35 per week Schedule: * Evening shift * Monday to Friday Ability to commute/relocate: * Newmarket, ON L3X 1X4: reliably commute or plan to relocate before starting work (required) Education: * Bachelor''s Degree (preferred) Experience: * administrative assistant: 2 years (preferred) * receptionist: 2 years (preferred) Work Location: In person Expected start date: 2025-09-01