Job Title

Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am 4:30pm PST We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary If you have a passion for skin care and Customer service and enjoy sharing your knowledge with Team Members and Customers, then this could be the perfect role for you! As the Product Support Representative, you will utilize your expert level knowledge of skin care and Eminences products to provide extraordinary Customer service, education and support to Eminence Team Members, Spa Partners and Retail Customers by answering phone calls, emails, live website chat, and social media inquiries. You will report directly to the Product Support Team Lead. Responsibilities Provide extraordinary Customer service in a professional and friendly manner via phone, email, and live website chat Maintain a high level of knowledge on Eminences products and services to ensure all Retail Customers and Spa Partners are provided with accurate information Assist Spa Partners and Retail Customers in navigating the Eminence website Act as a point of contact for all ingredient-related inquiries to all Eminence Sales Representatives and Spa Partners Assist the Digital Marketing team in answering product and ingredient questions received via social media and assist in creating blog content for the Eminence website Provide extraordinary Customer service drawing upon esthetics experience to problem solve skin conditions and concerns using Eminence Organics extensive line of products Provide Retail Customers with details about where to purchase their desired product and/or spa services within their geographic area, and help them identify products to purchase when appropriate Act as a point of contact to help the Order Services team in the consideration of any inquiries related to product returns Maintain and update a Frequently Asked Questions reference document for answering questions regarding our company and products Qualifications Background in the Esthetics or Health & Beauty industry minimum 2 years Customer Service Experience minimum 2 years Experience with Eminence product line 1 year preferred Esthetic License/Certification preferred Excellent verbal and written communication skills Ability to use initiative and independent judgment and problem-solving skills Customer complaint resolution skills Expert website navigation and web search skills to research, find, and communicate information easily Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint) The Application Please submit a resume with a cover letter. Applications are currently being reviewed. Immediate submissions are still welcome.