Job Title

**Great Wolf Lodge**, Niagara Falls is Canadas largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. Its a year-round world of play! We take pride in creating an inclusive work environment in which all employees are valued and celebrated. One Pack, committed to deepening our knowledge of each others backgrounds and making ourselves accessible to all members that need our support. The **Risk and Security Guard** is responsible for securing the building and identifying potential risks and threats to the organization during their shift. Apply today to ***Run with the Pack***! * ***Must be available to work overnight hours (8:30pm-7am), weekdays, weekends, and holidays.*** **Essential Duties & Responsibilities** Team * Willingness to accept the most effective role. * Communicate clearly via radio and with staff and leadership. * Proven customer service and leadership abilities. * Exhibit strong verbal and written communication skills for accurate reporting. * Ability to make quick, sound decisions. * Additional language skills are a plus. * Close with an open mentality. * Keep all areas in like-new condition and website ready. Guest * Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule. * Promptly address guest complaints, investigating and resolving issues. * Current CPR and First Aid certification; ability to recognize substance abuse considered an asset. * Maintain emergency procedure knowledge; respond to alarms, notify authorities, and provide first aid or CPR as needed. * Communicate with guests in a professional and friendly manner. Financial * Protecting company assets by adhering to policies and procedures. * Report and manage unusual incidents, safety violations, theft, damage, or suspicious persons; escort if necessary. * Document daily security activities and complete required incident and injury reports. * Investigate security incidents thoroughly. **Qualifications & Traits** * Minimum 1 year of risk and security experience or equivalent education. * Valid Security License as per provincial regulations. * Valid Ontario Class G Drivers License. * Proficient in Microsoft Office. * Experience with Guard Management Software. * Familiarity with CCTV and camera systems preferred. **Physical Requirements** * Lift, push, pull, and carry up to 50 lbs; may need to carry people or equipment in emergencies. * Bend and kneel as required for administering CPR and First Aid. * Maintain full mobility for emergency response and property patrols. * Stand continuously for extended periods; use stairs when responding to fire alarms (no elevator use). * Possess excellent hearing for communication with guests, staff, and via radio. * Have excellent vision for emergency situations and safety inspections. * Work outdoors year-round in all weather conditions as needed. ***Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors.*** ***If you require any accommodation in the application process, please contact us.***