Job Title

Big White Ski Resort Kelowna, BC V1P1P3, CAN Description Department: Resort Sales Reports to: Office & Resort Sales Manager Employment Type:Full-Time Seasonal (Winter) Location:Happy Valley, Big White Ski Resort Do you have a passion for delivering exceptional guest experiences at a world-class ski resort? Are you detail-oriented and thrive in a fast-paced environment? Join our team as a Resort Sales Agent, where you''ll play a crucial role in creating unforgettable mountain adventures for visitors to Big White Ski Resort. Key Responsibilities: Assist both new and existing customers in planning their dream ski vacation Handle reservations, modifications, cancellations, and address customer inquiries promptly and professionally via phone, email, and webchat Provide personalized recommendations on accommodation, lift tickets, lessons, equipment rentals, airfare and airport transportation Build and sell comprehensive packages tailored to each guest''s needs, including accommodation, lift tickets, lessons, rentals, airfare, and transfers Offer after sales support via phone, email and webchat for all Big White Ski Resort core products: lift tickets, ski & board lessons and equipment rentals Stay up-to-date with product offerings, promotions, and resort policies to ensure accurate information is provided to customers Collaborate closely with other Big White departments, to ensure seamless guest experiences Assist with administrative tasks, including running reports, and maintaining accurate records, as requested by management Embrace opportunities for continual learning and development, including familiarizing yourself with new products and procedures. Handle guest complaints and feedback in a timely and professional manner, referring to a manager when necessary Provide outstanding customer service, demonstrating excellent communication skills and high attention to detail Preferred Experience/Skills: Previous experience in administration, contact centre operations, or hospitality Strong customer service orientation with a passion for exceeding guest expectations Ability to multitask and complete a varied number of tasks in a day Excellent communication and interpersonal skills Microsoft Office proficiency is an asset RTP One Resort experience is an asset Maestro PMS experience is an asset Ability to learn and adapt quickly to new systems and processes Effective time management and organizational skills Team player with a positive attitude and willingness to collaborate Fluency in a second language is an asset Physical Demands: Ability to sit for extended periods at a computer workstation Occasional lifting up to 20 pounds may be required Employee Benefits and compensation: $20.50 per hour 4 x 10 hour shifts with 3 days off each week Free season pass for unlimited skiing and riding at Big White Free ski/snowboard group lessons and 50% off private lessons Free and discounted lift tickets for friends and family Free and discounted lifts tickets at other mountain resorts Free access to the staff fitness facilities (weight room and aerobics room) Discounts on Food & Beverage Discounts on Retail and Rentals Friends & Family Discounts on Central Reservations accommodation Employee appreciation events, incentives and recognition through the season Start Dates: October 6 th & October 27 th , 2025 #J-18808-Ljbffr