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Job Title


Customer Development & Insights Manager


Company : Premier Nutrition: The Good Energy People


Location : Toronto, Ontario


Created : 2025-08-19


Job Type : Full Time


Job Description

Join to apply for the Customer Development & Insights Manager role at Premier Nutrition: The Good Energy People16 hours ago Be among the first 25 applicantsJoin to apply for the Customer Development & Insights Manager role at Premier Nutrition: The Good Energy PeopleGet AI-powered advice on this job and more exclusive features.Heres What All The Hype Is AboutPremier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brandsHeres What All The Hype Is AboutPremier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands Premier Protein, Dymatize, and PowerBar, which is sold internationally, and we are part of our holding company, BellRing Brands (NYSE: BRBR).We have a simple, yet powerful, formula for our success, which weve been nailing for over 15 years. We start off with an organization powered by our company purposeChanging Lives with Good Energy. Then our purpose-driven people are given the support and autonomy to develop and grow. Next, we are super-intentional about designing a culture where everyone feels like they truly connect and belong, which is one of our five company core values. Purpose-driven, connected employees who are consistently mastering new skills deliver amazing business results. And winning companies with amazing people and thriving cultures attract and retain top talent, so the cycle becomes self-reinforcing or what we call our regenerative culture.We dont mind sharing our formula, since were people who believe in the power of changing lives with good energy, we think the world would be a better place if more workplaces treated adults like adults and gave them the platform to do the best work of their livesalongside some truly amazing colleagues. Why dont more companies do this? It takes deep-in-your-bones conviction to your people, products, and purpose to pull it off. It also takes resisting the urge to try to control people, and instead, trusting them to make the right decisions. The results of our vibrant culture speaks for themselves: We were certified as a Great Place to Work for the 8 th year-running in 2024. And we currently rank #3 on Fortune Magazines Best Workplaces in our category, and in the top 12 for each of the last 6 years.We have a long list of ways we take care of our people, but here are some crowd-pleasers that our employees often say they love most: Year-round day Fridays, in-office massages, free lunches & snacks, dogs in the office, month-long cultural and diversity celebrations, monthly over-the-top in-office events like bring your kids to work day, 5% RRSP match (literally free money), generous paid family leave regardless of gender, all positions bonus-eligible, company-wide volunteer days, company-matched charitable donations, no employee handbook, no dress code, coaching conversations instead of performance reviews, walking meetings, free exercise classes, and company-paid gym membership for Emeryville-based employees.PNC seeks individuals who will flourish in this type of work environment and will add to our culture and help build this high-growth company for the next phase in our amazing journey. Does this sound like you? Then read onThe RoleThe Customer Development & Insights Manager for Costco Global will be responsible for developing strategic business opportunities for Costco Wholesale Canada, Mexico & International. This role will report to the Costco International Sales Director and the primary responsibility will be to provide insights pertaining to current business trends as well as recommendations on future developments and Customer forecasting. In addition, this role owns pulling weekly Costco IRI Data for both US and International to help support building out weekly communication to the Costco Team and PNC Leadership. This role will build an executive summary on key insights or changes to business weekly for both internal and external Customer. This role needs a deep understanding of the Costco business and how to build executive summaries and presentations that provide compelling data on the customer internally. They will also assist in building out customer presentations designed to target and increase sales results and consumer penetration. The role will provide recommendations for both our current business as well as the department simultaneously. This role will also own the updating of our forecast tool for both Costco US and International. This role will work closely with the Costco US Customer Development & Insight Manager on sharing best practices and aligning on cohesive business updates for Costco Global.This position will be based remotely and each remote employee comes to our Emeryville, California headquarters at least quarterly for various meetings, such as annual departmental team building and planning meetings, annual plan kick-off all-hands meeting, quarterly state-of-the-company updates, or other large cross-functional meetings. The expected pay scale for this role is $120k to $130k CAD, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role. This is an Employer of Record employment agreement with the hiring partner Remote.Youre excited about this opportunity because your time will be filled withStrategic customer centric development to influence and drive growth and increased penetrationProvide insights and recommendations to develop custom new packs and creative programsEducate both internally and externally on trends and opportunity gaps at the customer levelCustomer Level Insights Development: 40% of TimeDevelop customer-specific insights to build an understanding of Costco Global. Help provide insights and customize the National PNC Category Selling storyWork cross functionally with internal HQ category, Sales Strategy, and Marketing on new item development and sell stories based on customer level category insightsManage the new item setup process and track and analyze new item introductionsProvide weekly update on Costco Business internally up to PNC LeadershipOwn Weekly Costco Meeting to review WOS and inventory changes/challengesOwns running weekly CRX/IRI reports for Costco Team and providing key insights on dataMaintain price value audits for customer reporting and internal channel managementCompetitive analysis with report out both internally and externallyEngage Costco external partners to maintain programs and program development and partnershipsAttend all Costco Meetings to provide insights as neededStrategic Planning: 30% of TimeAssist Director in building out Costco PresentationsLeverage available reports/Numerator to extrapolate both short term and long-term actionable insights for businessMaintain reporting as well as current trends and gaps for both Costco and internal stakeholdersDocument competitive product entries and impact to both the category and our brands.Participate in the Integrated Business Planning (IBP) process:Assist in pulling data & Building SBU Decks for International to provide key customer insights to inform sales, production and financial planningAttend & Participate in SUB MeetingsLead forecasting efforts to ensure they reflect both market conditions and customer sales strategiesOwn updating forecast tool (Blue Planner to Salesforce) for both US and InternationalAnnual plans development and implementation: 20% of TimeParticipate in annual plan development for current year and 5- year horizonAssist in the development of Joint Business Planning MeetingEnsure continuity for all volume driving activities throughout all PNC systems to ensure flawless executionAdministration: 10% of TimeForecast Tool (US & International)Add new products & update weekly volumes (Cases & Trade Dollars)Ensure merchandising contracts are uploaded to support audit complianceMaintain up-to-date trade spending recordsSupport deduction managementCostco New Item Set upHelp manage item agreements, gather images and maintain documentationWhat are we looking for?EducationBachelors degree or equivalent work experienceExperience3+ years of relevant Sales experience within Consumer-Packaged Goods (CPG) industryPrevious experience working on Costco projects/Support is preferredExperience with Data analytic and systems (IRI)Proficient experience with reporting tools and platforms, Excel and reporting analyticsFinancial impact analysis / ROI reportingEffective short- and long-term forecasting capabilitiesExperience in demand forecastingSkillsMust be willing to travel up to 30% of timeIndependent, self-driven individual with the ability to build vs. manageCollaborative teamwork and alignmentCreative approach with a desire for continuous improvementExpertise in sales and category management within CPGProficient in data driven decision-making and strategic planningSo, if after reading through this long list youre thinking--Im not sure I meet 100% of these requirements, should I still apply? YESif you embody a growth mindset, see challenges as opportunities to develop, and find innovative ways to get the real work that matters done, you sound like our kind of candidate!The 5 capabilities or mindsets most relevant to this role:Being all-inBe a builderStart & end with consumerEmbody a strategic mindsetChallenge ideas respectfullyYou will thrive here and may just do the best work of your life ifYou want to be an integral part of shaping and nurturing an amazing work cultureYou like trying out novel minimum viable product people-related ideasYou can be flexible in your approach to people challenges and abandon past practices if they dont make sense or would lead to a poor outcomeYou enjoy making people-centric decisions and finding ways to say yes as often as possible to impactful and important priorities for the business or teamYou are comfortable being natural, casual, open, and even a bit playful at workYou can be friendly, vulnerable, and self-deprecating in one moment, and deal with a challenging, delicate people-related matter as a professional in the nextYou can do periods of focused, deep work on projects that drive the needleThis may not be your ideal next career move ifYou like a lot of structure, rules, and uniformityYou like order, hierarchy, command and control managementYou want to build lots of processes, systems, governance, or policiesDealing with ambiguity or experimentation are not your jamYou try to resolve challenging interpersonal situations over email or instant messagingYou like managing from behind your computer and demonstrating excellence through emailYou tend to chase whatever shiny object presents itself during the day even if non-strategicHeres the deal with our not-so-standard, umstandard interview process because we know you are the curious type, which is why youre still reading thisQuick 30 min phone chat with a high energy member of our Talent Acquisition team to do a quick overview of your background and answer any burning questions you haveTeam interviews are kept to a minimum to foster a more efficient, candidate-friendly process (too many interviewers yields little value and drags out the process for youand who wants that, right?):A short series of in-person or video interviews in a 1:1 setting; these are usually with the hiring manager, one or two other team members, and a person from another team to get broader perspectives (note: we dont do panel interviews because they dont give interviewers a chance to ask you unique questions, and we assign interviewers different roles so were probing different capabilities)A case study or job task to simulate what youd actually be doing in the role (since your job is not actually to be interviewed for a living, why is that the thing companies rely on so much?) Yes, there will be a small panel for this one so you dont have to do it more than once, and yes, they might ask you some kind yet probing questions at the end after the raucous applause stops.Once your interview concludes, the team will meet for an in-depth consultative process to ensure we are hiring the right person for the right job. Interviewers must come in with a strong yes or no vote beforehand to avoid groupthink with supporting reasons. The collective thoughts on your candidacy will be discussed in an environment of safety to challenge ideas respectfully, debate. and be open to all important qualifications of the candidates. A trained, disinterested bias blocker will be present to help mitigate bias so the team can make a sound hiring decision. The moment of truth arrives when the hiring manager makes the big decision. If you nailed the interviews and the case study was brilliant, guess what? The offer is all yours! And the ball is in your court. Will you accept? We sure hope so because this place is the real deal, and dont just believe usjust ask the 92% of our people who said this is a great place to work in our most recent employee survey.We strive to create an equitable and inclusive environment to contribute to the success of our organization. Premier Nutrition provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionMarketing and SalesIndustriesManufacturingReferrals increase your chances of interviewing at Premier Nutrition: The Good Energy People by 2xSign in to set job alerts for Customer Insights Manager roles.Market Research & Insights Senior ManagerCustomer Insights Manager (Walmart & Giant Tiger)Director, Customer Success, Optimization-R-249383Shopper Insights Manager - Shelving and AssortmentSr. Manager, Strategy, Insights & ResearchSenior Manager, Loyalty Insights & Analytics - 18 Months ContractSenior Manager, Strategy & Insights for InnovationMississauga, Ontario, Canada CA$85,000.00-CA$100,000.00 3 weeks agoSenior Manager - Customer Success Management (Canada)Senior Manager, Loyalty Insights & Analytics - 18 Months ContractSenior Manager, Strategy & Insights for InnovationManager, Business Insights - International Banking AnalyticsInsights Manager, Private Equity (Relocation to Montreal)Insights Senior Manager, Private Equity (Relocation to Montreal)Manager, Retail Media Insights & Reporting (12 months)Were unlocking community knowledge in a new way. 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