Job Title

**The position available is Application Engineer or Application Specialist, depending on experience**Purpose of RoleTo be a contributing member of the Application Engineering department by ensuring timely and competent responses to pre-sales inquiries by maximizing our sales potential and minimizing downstream site issues.Document and share best practices and application guidance to build a wider knowledge base and advance our market position as an application expert.Key Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, and/or ability required.Support sales efforts as pre-sales back-office:Ensure requests in the departments shared inbox are answered professionally, completely, and in a timely fashion.Assist customers and the sales force with selecting humidification systems including load sizing, product selection, system layout and submittal creation.Delegate requests to other departments as necessary.Provide a second level of technical or customer support as necessary.Support the sales forces use of software and tools.Assist the sales force with unique applications for humidification: Design and specify non-standard special orders for production. Quote products and specials not available in help if trained to do so.Maintain up-to-date customer records in the CRM system.Document and escalate issues to other teams as necessary.Participating in activities including, but not limited to, trade shows, scheduled and on-demand training sessions, site visits, feedback and strategy meetingsPerform self-management functions including:Ensuring the success of self and the team in a fast-paced, rapidly changing, and time-critical sales environment.Planning and prioritizing team and individual responsibilitiesCompleting tasks within the allotted time and budget.Resolving problems and conflicts in a professional manner, escalating when necessaryContinuous improvement of skills and learning.Responding to large volumes of inquiries with available resources.Conduct daily operations in accordance with:Condair values and leadership principles (trust, collaboration, drive, and ownership)Professional Engineers Ontario Code of EthicsCondairs ISO 9001 Quality Assurance SystemEmployee Handbook GuidelinesWorkplace Harassment, Violence, Health and Safety, and Disconnecting from Work policiesCondair Brand GuidelinesDepartment Work InstructionsSupport internal projects as required by Product Management or Engineering departments.Strive towards meeting or exceeding departmental KPIs.Provide feedback to Software and Tools teams to drive continuous improvements.Identifying true project needs and optimizing product solutionsWorking through and developing expertise on applications and scenarios that are unique and have no precedent.Obtaining support from other departmentsDealing with occasionally difficult and disrespectful customers.Travel approximately 25% of the time both internationally and within North America.Adhere to Condairs Quality Assurance System and Health and Safety policies.Other duties as assigned by management.Professional Skills, Qualifications, and CompetenciesEducation and Experience: Engineering or technical degree required. Experience in a technical application engineering, HVAC, or support environment is an asset.Language Skills: Excellent verbal and written communication skills in English required. French, Spanish and/or German languages are considered assets.Ability to Reason: Strong planning skills, organizational skills, and the ability to prioritize work, set targets, and make decisions. Ability to work accurately and methodically under pressure.Computer Skills: Strong knowledge of MS Office, data management systems (SAP preferred), CRM Systems (Dynamics preferred).Certificates/Licenses: A valid and up to date passport, and the ability to travel domestically and internationally is required. Professional Engineering license (P. Eng) is an asset.Personal CharacteristicsTeamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Offers to help others to achieve common goals.Drive: Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told. Works well independently and is self-motivated.Ethics: Works with integrity and strong morals/ethics.Professionalism: Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.While performing the duties of the job, the employee is required to:Regularly use a computer workstationRegularly stand, bend, and twist while setting up events and in-house meetingsOccasionally lift and carry moderate loads, up to 50 lbs while setting up meetings and events.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the job duties, the employee is regularly exposed to:An office environment with regulated indoor climate.Airports, airplanes, and other places that are associated with travelling domestically and/or internationally.Condair is pleased to provide the following benefits to all full-time employees (subject to change):Medical benefitsLong-term disability insuranceLife insurance/AD&DPension/RRSP/TFSAPaid vacationPaid sick/personal leaveFree on-site gymFree parkingFree monthly lunchesOther employee appreciation eventsAccommodationWe are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Human Resources at or call 613-822-0335 and ask to speak with Human Resources.AcknowledgementThis job description reflects the immediate requirements of the post. As the duties of the post develop and requirements of the company change, the post holder will be required to carry out other duties.About the CompanyCondair Group, founded in 1948 and based in Switzerland is the global leader in humidification, dehumidification and evaporative cooling. Supported by science, we engineer individual, holistic solutions that customers can trust through the entire lifecycle. With optimal humidity, we increase productivity and create healthier built environments.Condair Group has production sites in Europe, North America and China, its own sales and service organizations in 23 countries, and representatives in over 50 locations worldwide.Our Vision: To create healthier built environments and increase productivity with the optimal humidity for a better life.Our Mission: Driven by our customers needs and supported by science, we engineer reliable, sustainable solutions.Slogan: Humidity for a better life.Our Values:We act on our visionWe are reliableWe are result-orientedSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionIndustriesIndustrial Machinery ManufacturingReferrals increase your chances of interviewing at Condair USA/CA by 2xSign in to set job alerts for Application Specialist roles.Technical Specialist, Project ManagementTechnical Specialist, Project ManagementFull Time - Product Care Specialist (Mobile Klinik) | RideauApplication Managed Services - Service Delivery Manager (Success Factors)Application Managed Services - Service Delivery Manager (Microsoft)Ottawa, Ontario, Canada CA$84,242.00-CA$125,949.00 1 month agoClinical Nurse Specialist (RFT 1.0 FTE Bilingual)Assistant Hockey Coach (Defence Specialist) TERM PART-TIMESenior Application BSS-Netcracker SpecialistMission Specialist, Vehicle & Electronic SystemsSoftware Engineer Mobile Application Developer ATAK (Android Team Awareness Kit)Technical Product Specialist (Platform & Infrastructure)Team Lead, Senior Product Verification Specialist (Job Req #2025-296)Were unlocking community knowledge in a new way. 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