Job Title

Job Title: Customer Support SpecialistJob Description:Your role as a Customer Support Specialist will be to provide exceptional service to our customers through various communication channels. You will be responsible for resolving customer inquiries, troubleshooting issues, and providing solutions that meet their needs.Responsibilities:Field customer inquiries via phone, email, and chatIdentify and resolve customer issues in a timely and efficient mannerProvide product and service information to customersDocument customer interactions and escalate complex issues to senior team membersCollaborate with internal teams to resolve customer concernsMaintain accurate records of customer interactionsRequirements:High school diploma or equivalent required1-2 years of customer-facing experienceExcellent verbal and written communication skillsAbility to work in a fast-paced environment and adapt to changing prioritiesStrong problem-solving and analytical skillsBasic computer skills and proficiency in Microsoft OfficeWhat We Offer:Competitive hourly rateOpportunities for professional growth and developmentA dynamic and supportive work environmentFlexible scheduling optionsWhy Choose Us:We are a global leader in customer experience management, dedicated to making our clients more competitive by providing exceptional customer experiences. We offer a unique opportunity to grow your career and make a real impact on people's lives.Required Skills and Qualifications:Fluency in French and EnglishExcellent verbal and written communication skillsAbility to work in a fast-paced environment and adapt to changing prioritiesStrong problem-solving and analytical skillsBasic computer skills and proficiency in Microsoft OfficeBenefits:$20/hr plus potential overtime opportunitiesBest-in-class medical, dental, and vision benefitsEmployee assistance programsFlexible schedule optionsOthers:6 months of customer interaction experience6 months of chat experience including messaging applications or online chat platformsExperience writing emails and using social media platformsExperience troubleshooting issues and owning the resolution for the customer