Job Title

Project Director, OperationsCompany Overview:The Look Company specializes in providing world-class visual engagement solutions for sport, retail, and commercial clients around the globe. We are a high-energy, fast-paced organization that thrives on innovation, collaboration, and results. As we continue to grow, we are looking for a driven individual to help lead our production efforts and support our expanding operations.At The Look Company, we value creativity, teamwork, and a can-do spirit. With offices in Canada, USA, Europe and the Middle East, we offer the chance to grow with a global company that rewards initiative, supports professional development, and fosters a culture of belonging and excellence.Position Overview:Full-time, contractLocation: Barrie, ON | Tampa, FL | Seattle, WA | Remote availableThis position may be based in-office or remote, with travel required. Applicants must have valid working rights in Canada and the United States.We are seeking a highly skilled and dynamic Project Director, Operations to lead all operational aspects of the FIFA World Cup 2026. The Project Operations Manager is responsible for planning and executing the overall operations plan against strategic goals within the project consortium ensuring that project requirements are met by all stakeholders.This includes assisting planning and management of in dressing & signage production, labour, equipment, warehousing, logistics & distribution, procurement, budget, quality control, sustainability and project workflows.Role Responsibilities:Strategic Planning, Scope & DeliveryWork with project stream leads to understanding the scope requirements: technical feasibility, materials, quantity, resources, timeframesTake scope requirements, work through any gaps and unknowns and help coordinate with internal workflows and partner workflowsEstablish and validate supply chain requirements and work with procurement, logistics and supply chain management leads to ensure timely & quality procurement of services, materials and other goodsWork with project stream leads and partner leads to collate and prepare a production milestone and deadline trackerContingency planning across various operational needsAssist and submit budget information required from operational perspectiveManage project specific operational requirements, including but not limited to accreditation, access management, catering, waste management etc.Work with project and partners leads to aid in the planning and implementation of project tasks and goals, crafting detailed work plans, schedules, project estimates, resource plans, and status reports.Be across change control workflow and requirementsPlan and schedule project timelines & deliverables. Provide plan updates to project leads, client and/or Executive Management on an agreed frequency.Cost Engineer project with expected project expenses & budget against the actualsWork closely with internal departments to ensure level of service maintained to deliver project successfullyGovernanceDevelop and implement ways of working and workflows to most efficiently deliver project requirementsDevelop and implement health and safety protocols & documentationImplement risk management & mitigation to minimize project risks. Identify and update risks to Program Director and/ or Project Directors.Implement issue management & mitigation to minimize project issues. Identify and update issues to Program Director.Identify opportunities or improvements both internally and externallyQuality assurance on scope, installation, deliveryMonitor, track and report on progress and deliverables for internal and client requirementsEnsure clear, timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information.Assist to maintain project budget, including tracking actuals to forecast and any reporting requiredRegular reporting as per project and client requirements, including but not limited to daily/weekly progress, risk and issues, budget, project close out etc.Detailed and organized document management and storageDevelop best practices, tips of the trade and new methods to further enhance project execution for the rest of the TLC team.Identify where improvements can be made to internal processes.Client & Stakeholder ManagementServe as the primary or secondary (project dependent) point of contact for clients, partners, stakeholders, and team members, ensuring all parties remain informed and engaged.Travel to site and to meet with clients and other stakeholders if requiredIdentify and resolve issues and conflicts within the project management team, clients and other stakeholders.Communicate changes, impacts, risks & issues to partners, client and other stakeholders.Work with team to mitigate risks and resolve issues.Ensures project is being delivered to client expectationsActs as project lead and consultant, providing excellent and professional customer service at all timesOtherLead and motivate project teams, providing guidance and support and fostering a collaborative environmentMaintain positive relationships with internal and external stakeholders.Ensure the integrity of the business image both internally and externally.Be an escalation for customer (internal or external) concerns, help to resolve in a timely manner.Model exemplary behavior and lead by examplePerform other duties as assigned.Qualifications & RequirementsProven experience in event operations and/or project/program management specifically in the areas of look dressing and signageExperience in supply chain management, warehousing & distribution, print production, hardware fabrication & installationExperience and knowledge in health & safety regulationsPMP certification is an assetExcellent communication abilities; fluent in English (written & spoken).Other languages desirable (French, Spanish).Experienced with MS Office and Microsoft Project or equivalent Project Management softwareStrong leadership skillsAbility to effectively coordinate and influence groups of internal and external stakeholdersAbility to work with all types of different nationalities with varying English comprehension levels without bias or prejudiceExcellent customer service manner & ability to communicate and manage clients when requiredEffectively prioritize and execute project requirements and tasks, even under high pressure.Flexible & adaptable, especially during times of change & can conform to shifting priorities throughout projectDecision making, critical thinking & problem-solving abilitiesRisk, Issue & Conflict ManagementStress tolerance including the ability to be productive and levelheaded when faced with conflicting demandLeadership & team player abilitiesSelf-motivated and able to motivate othersOrganized and detailed in communication and administrationPreferred Skills and QualificationsBachelors degree in Business Management, or another related field.Experience in the printing, event, or dressing & signage industry.We believe a diverse workforce makes a different. We are an Equal Opportunity Employer. We appreciate the interest of all applicants, however, only those selected for an interview will be contacted.