Job Title

Kenna is a one-of-a-kind marketing program solutions provider specializing in customer experience management with expertise in the agricultural market. We are seeking smart, talented, enthusiastic people eager to make a difference.Our business has been in the forefront of digital automation and transformation for nearly 40 years, enabling our clients to develop deeper and more intimate relationships with their customers. We serve as an organic extension of the clients team, helping them lead change rather than simply surrender to it.Youll be joining a company that prizes collaboration, encourages personal growth, rewards initiative, and welcomes fresh ideas that inspire change. Our longevity and success are entirely attributable to the many bright and energetic people across our company who are excited every day to make a difference.What youll be doing as our new Customer Programs CoordinatorDeveloping a thorough understanding of the Customer Loyalty Programs you will be supporting.Supporting the Customer Programs cycle from Program development through to fulfillment.Conduct internal testing (quality assurance) for loyalty program tools and campaigns, adhering to established workflow processes and steward best practices to ensure accurate and efficient delivery.Managing day-to-day inquiries and expected exceptions related to Customer Programs by working with internal and external colleagues to respond to and/or process requests that arise in the normal course of business.Working with the program lead to ensure regular and timely project status meetings are held with the internal team to keep programs on track and assist with the prioritization of tasks.Assisting in the training, onboarding and day-to-day supervision of support staffFrom time-to-time additional activities, administrative needs, or requirements may arise and require support from the Programs Account Coordinator.RequirementsAbout you:Bachelors Degree, preferably in Science, Mathematics, Economics or Business MarketingProficiency in MS Office (Word, Excel, PowerPoint, Visio)Agricultural industry knowledge or background would be considered an assetConfidence, decisiveness & self-starterAdept at problem solving and troubleshootingStrong interest in working with dataFlexibilityHighly organized and detail-oriented time management, priority management, and quality assurance will be part of this roleExcellent communication skillsStrong people skills, self-awareness, high energy level and results drivenAn optimistic attitude, a willingness to learn and an openness to constructive feedbackLocation: Mississauga, OntarioJob Type: The Customer Programs Coordinator role will be a hybrid model of 3 days working in office (Tuesday Thursday), and 2 days work-from-home (Mondays & Fridays).BenefitsCompetitive SalaryCompetitive BenefitsFlexible HoursHybrid Working Model (Remote + In-Office)Training and Professional Development