Job Title

An established limited-service hotel in Port Hardy is seeking a personable and dedicated Front Desk Manager to lead our guest services team. This is an excellent opportunity for a hospitality professional who thrives in a hands-on environment and takes pride in delivering an exceptional guest experience. As the Front Desk Manager, you will oversee the daily operations of the front desk, ensuring smooth check-in/check-out processes, efficient handling of reservations, and prompt resolution of guest needs. You will be a key point of contact for guests and staff alike, creating a warm and welcoming atmosphere while maintaining operational efficiency. The salary range is $55,000 to $65,000.DescriptionSupervise front desk operations, ensuring consistent, high-quality guest service.Train, schedule, and support front desk team members to maintain service standards.Manage reservations, room assignments, and billing accuracy.Handle guest inquiries, requests, and complaints promptly and professionally.Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.Maintain accurate records, reports, and shift documentation.Monitor supplies and ensure the front desk area remains organized and welcoming.RequirementsPrevious hotel front desk or guest service experience, with supervisory experience preferred.Friendly, outgoing, and service-oriented, with excellent communication skills.Strong organizational abilities and attention to detail.Proficient with hotel reservation systems and Microsoft Office Suite (training provided if needed).Ability to work flexible shifts, including evenings, weekends, and holidays.Reliable and eager to learn, with a positive approach to teamwork and problem-solving.Corporate CultureCompetitive salary based on experienceOpportunities for training and career growth within the hospitality industrySupportive and team-oriented work environmentThe chance to live and work in Port Hardy, a beautiful gateway to North Vancouver Islands wilderness and marine adventuresContact Carmen MacKeage at 403.670.9101 x5 or submit your resume in confidence below.