Job Title

An excellent opportunity exists for a dedicated and personable Guest Services Manager to lead our hospitality team. This is an ideal chance for a professional who thrives in a hands-on environment and takes pride in delivering exceptional guest experiences.As the Guest Services Manager, you will oversee the daily operations of our front desk, ensuring smooth check-in/check-out processes, efficient handling of reservations, and prompt resolution of guest needs. You will be a key point of contact for guests and staff alike, creating a warm and welcoming atmosphere while maintaining operational efficiency.Main Responsibilities:Supervise front desk operations, ensuring consistent high-quality guest service.Train, schedule, and support front desk team members to maintain service standards.Manage reservations, room assignments, and billing accuracy.Handle guest inquiries, requests, and complaints promptly and professionally.Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.Maintain accurate records, reports, and shift documentation.Monitor supplies and ensure the front desk area remains organized and welcoming.Requirements:Previous hotel front desk or guest service experience, with supervisory experience preferred.Friendly, outgoing, and service-oriented, with excellent communication skills.Strong organizational abilities and attention to detail.Proficient with hotel reservation systems and Microsoft Office Suite (training provided if needed).Ability to work flexible shifts, including evenings, weekends, and holidays.Reliable and eager to learn, with a positive approach to teamwork and problem-solving.Benefits:Competitive salary based on experience.Opportunities for training and career growth within the hospitality industry.Supportive and team-oriented work environment.The chance to live and work in a beautiful coastal community.