Job Title

Job Description Kenna fosters a unique approach to customer experience management in the agricultural market. Our company empowers clients to build deeper relationships with customers. We serve as an extension of our teams, guiding them through change rather than mere adaptation. You will join a collaborative environment that values personal growth, rewards initiative, and encourages fresh ideas that inspire progress. You will gain a thorough understanding of the Customer Loyalty Programs you will be supporting. You will support the Customer Programs cycle from development through fulfillment. You will conduct internal testing (quality assurance) for loyalty program tools and campaigns, adhering to established workflow processes and best practices for accurate and efficient delivery. You will manage day-to-day inquiries and expected exceptions related to Customer Programs by working with internal and external colleagues to respond to and/or process requests that arise in the normal course of business. You will collaborate with the program lead to ensure regular and timely project status meetings are held with the internal team to keep programs on track and assist with prioritizing tasks. You will assist in training, onboarding, and day-to-day supervision of support staff. As a key member of our team: Develop a comprehensive knowledge base of customer loyalty programs. Ensure seamless execution of customer programs from concept to completion. Conduct rigorous quality control checks on loyalty program tools and campaigns to guarantee accuracy and efficiency. Proactively address customer inquiries and issues, fostering strong relationships with both internal and external stakeholders. Closely collaborate with program leads to maintain up-to-date project schedules and task priorities. Provide expert guidance and support to new team members during their onboarding process. Requirements About You: Bachelor''s Degree, preferably in Science, Mathematics, Economics, or Business Marketing. Proficiency in MS Office (Word, Excel, PowerPoint, Visio). Agricultural industry knowledge or background is considered an asset. Confidence, decisiveness, and self-starter attitude. Adept at problem-solving and troubleshooting. Strong interest in working with data. Flexibility. Highly organized and detail-oriented time management, priority management, and quality assurance are essential. Excellent communication skills. Strong people skills, self-awareness, high energy level, and results-driven. An optimistic attitude, willingness to learn, and openness to constructive feedback. What We Offer As a valued member of our team, you can expect: A dynamic work environment that encourages innovation and collaboration. Ongoing opportunities for professional growth and development. A supportive team that fosters open communication and teamwork. If you''re ready to take your career to the next level and make a meaningful impact, we''d love to hear from you!