Overview Introducing Masabi At Masabi, were driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or by tapping their bank card to travel. Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, weve partnered with large players in the transport space, including Uber, Moovit and Transit. Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, youll find the tools you need to build the career you want. Whether youre taking the direct route or trying a new path, well support you no matter what. The Role Masabi is hiring a Chief Architect, a collaborative, deeply technical and hands-on leader to shape our technology strategy, embed architectural standards and lead our Data and AI vision for our multi-tenant SaaS platform. Youll be Masabis key architectural partner, trusted for your clarity, technical insight, and ability to bring people with you. Youll work across all levels of the organisation to ensure that our architecture supports scalability, resilience, security, and developer experience as we grow. Youll partner closely with the CPO and VP of Engineering to co-own strategic implementation, switching easily between 10,000-foot architecture and working in the codebase. Youll lead our team of four Principal Engineers, supporting their growth, aligning them on technical direction, and fostering collaboration across squads and domains. Youll also champion thoughtful, responsible adoption of AI / ML capabilities, both as product features and to enhance developer workflows, embedding AI in ways that deliver meaningful value and long-term impact. Location This is a remote leadership role, only open to candidates based in Canada (Eastern Time Zone). Occasional travel may be required for planning sessions, strategic customer engagements, or team events. Responsibilities Architectural Leadership Partner with the VP of Engineering to define and evolve our long-term architectural vision, acting as the ultimate design authority while aligning with delivery priorities Own the architectural direction of Masabis multi-tenant SaaS platform, with a strategic focus on AI and Data as innovation streams Integrate and balance architectural direction, performance, compliance, and security into a single, outcome-oriented plan Establish and embed architectural principles and participate in key design decisions to support alignment across teams Promote best practices in system design, infrastructure design, reliability, observability, and performance Stay actively engaged with code, tools, and infrastructure, leading through shared standards, not gatekeeping Collaborate with product, engineering, and platform teams to de-risk decisions and enable confident delivery AI Enablement & Technical Innovation Identify and nurture opportunities to embed AI / ML into our platform and engineering processes, ensuring value to customers and teams Act as a supportive expert in Data and AI development, guiding standards, contributing to code, and enabling scalable, responsible implementation Evaluate and recommend emerging tools and practices that improve scalability, reliability, and developer experience Partner with Product and Engineering to develop a team that identifies and pilots AI-enabled capabilities that can be commercialised and scaled into the Masabi platform Technical Influence & Team Alignment Collaborate with Product and Engineering leadership to align platform strategy with technical sustainability and scale Mentor and coach Principal Engineers and other senior ICs, investing in technical leadership development Partner with the VP of Engineering to ensure teams deliver against a coherent architecture, while maintaining agility and shared ownership Foster a culture of inclusion, technical excellence, and sustainable delivery practices Security, Resilience & Compliance Collaborate with platform and security teams to ensure alignment with compliance standards (SOC2, ISO27001, PCI) Embed secure-by-design and fail-safe patterns across the platform Strengthen operational awareness through instrumentation and observability tooling Our Stack At Masabi, we take a modern, pragmatic approach to technology, optimising for scalability, resilience, and developer experience. Kotlin (Backend & Mobile), TypeScript (Web), Python KrakenD & Ktor (APIs), Vue / Nuxt (Frontend), Capacitor (Hybrid Mobile) Fully cloud-hosted on AWS - Fargate, Lambda, DynamoDB, S3, SSM, KMS, etc. Kafka / Kafka Streams, DynamoDB as the primary store, limited use of Aurora GitLab CI / CD, Terraform & Terragrunt (IaC), Renovate (Dependencies) Grafana Cloud for metrics, logs, traces and SLOs; OpenTelemetry as our instrumentation standard Strong emphasis on meaningful tests at all levels of the testing pyramid AI tooling : JetBrains Junie, Amazon Q, Kiro, GitLab Duo, CodeRabbit, ChatGPT, Gemini, Microsoft Copilot About You Hands-on, empathetic technical leader, experienced in distributed systems, platform-scale SaaS, and architectural ownership Someone who thrives in cross-functional environments and can communicate clearly with engineers, product managers, and commercial stakeholders alike Experience working in high-availability, regulated, or security-conscious environments Passionate about AI / ML and data-driven engineering, whether in product, tooling, or ops Mentored senior engineers and driven technical alignment in growing orgs Someone who leads with empathy, humility, and pragmatism Bonus Points Experience in fare payments, mobility, fintech, or embedded systems Exposure to M&A or platform re-architecture in scaling environments Contributions to open-source, architecture communities, or thought leadership Benefits 20 days of vacation per year (plus option to buy 5 more); office shut ChristmasNew Year for 28+ days total Private Healthcare and Life Insurance via Trinet Menopause support Choice of a workstation Training allowance up to CAD$1000 per year CAD$325 per year to spend on home office Ability to work up to 3 months per year from any country Enhanced family leave Careers at Masabi are for people going places - mission to make transit fair and accessible Why Join Masabi? Driven by Purpose journeys made simple Encouraged to Accelerate youre in the driving seat Advancing with Empathy learning culture, no blame We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions. Additional Note Whoever you are, just be yourself. Were intentional about our tooling and open to better ways of doing things; this role will shape where we go next. #J-18808-Ljbffr
Job Title
Chief Software Architect