Job Title

About the Role: The Business Development Representative Level II is responsible for maintaining customer relationships, driving vendor initiatives, supporting partner enablement activities, and managing vendor pipelines. Act as a subject matter expert (SME) on products and programs for the sales organization. This role focuses on the growth and enablement of partners by conducting outbound calls, following up on leads and pipeline opportunities, closing deals, profiling partner accounts, and expanding relationships beyond the main contact. What You''ll Do: Build and maintain relationships with customers, ensuring their satisfaction and addressing any concerns or issues. Provide excellent customer service and support, serving as a primary point of contact for customer consultations. Collaborate with vendors to develop and execute strategic initiatives that drive business growth. Support partner enablement activities, including conducting vendor training as an SME, and providing guidance on product and program knowledge. Track and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle. Coordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities. Develop in-depth knowledge of vendor products, programs, and industry trends. Act as a subject matter expert (SME) on vendor offerings, providing guidance and support to the sales organization. Analyze data and metrics to identify areas for improvement and implement strategies to drive results. Use creative problem solving as well as providing technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, service. Provide education and technical guidance for product alternatives, cross-reference assistance, and support to the customer. Actively participate in the sales team customer