Job Title

Hologic est un leader dans le dveloppement, la fabrication et la fourniture de produits et services de diagnostic molculaire haut de gamme, ainsi que de systmes d'imagerie mdicale, de dispositifs de biopsie et de produits chirurgicaux, avec un engagement fort envers la sant des femmes. Notre mission est de permettre une vie plus saine partout, chaque jour, et notre promesse est La Science de la Certitude. Rejoignez notre quipe en pleine croissance, innovante et passionne, o vous pouvez avoir un impact significatif dans le monde des soins de sant. Hologic recherche un(e) Reprsentant(e) de Service sur le Terrain temps plein, bas(e) Montral, QC, Canada ou proximit. Principales tches et responsabilits Effectuer des dpannages avancs pour rparer, tester et qualifier les instruments situs sur les sites de son territoire assign. Fournir une couverture 24/7 aux clients dans les 24 heures suivant la notification. Planifier et grer la maintenance prventive et les visites non planifies sur les sites des instruments. Dterminer les niveaux de stock appropris des pices de rechange avec les chanes d'approvisionnement. Documenter la rparation/la rsolution des appels clients dans le systme CRM et remonter les problmes la direction si ncessaire. Collaborer avec le support technique pour rsoudre les problmes de qualit et informer des problmes et volutions. Tenir la direction informe des problmes et dveloppements. S'assurer que les instruments sont conformes aux exigences rglementaires et aux normes de contrle qualit. Qualifications Matrise du franais et de l'anglais. Solide connaissance et exprience en dpannage de circuits lectriques/lectroniques. Connaissance pratique des principes de la chimie et des techniques de manipulation des produits chimiques. Comprhension de l'utilisation et du fonctionnement appropris des quipements de test lectroniques. Connaissance des systmes de gestion des stocks et d'approvisionnement. Capacit interagir avec des clients internes et/ou externes. Bonnes comptences informatiques. Comptences en gestion du temps. Exprience solide en robotique, fluidique et pneumatique (atout). Capacit russir une vrification approfondie des antcdents. Possession d'un permis de conduire valide et maintien d'un dossier de conduite vierge. Exprience dans le domaine des dispositifs mdicaux (atout). Exprience avec des quipements de grande valeur (atout). Formation Diplme universitaire de type BS/BA ou exprience quivalente (prfr). Diplme de type AA/AS et/ou exprience pratique militaire considre. Exprience 2 5 ans d'exprience pertinente sur le terrain avec interaction directe avec la clientle. Informations complmentaires : Cette personne travaillera partir d'un bureau domicile. Le poste ncessitera plus de 75% de dplacements. Possibilit de missions de garde l'avenir. Les sjours de nuit pourraient tre de 3 4 nuits par semaine. Hologic is a leading developer, manufacturer, and supplier of premium molecular diagnostic products and services, as well as medical imaging systems, biopsy devices, and surgical products, with a strong commitment to women's health. Our mission is to enable healthier lives everywhere, every day, and our promise is The Science of Sure. Join our growing, innovative, and passionate team, where you can make a dramatic impact in the world of healthcare. Hologic is seeking a full-time Field Service Representative to be based in, or near, Montreal, QC, Canada. Essential Duties and Responsibilities Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites. Provides 24/7 coverage to customers within 24 hours of notification. Schedules and manages preventive maintenance and unscheduled visits to instrument sites. Determines correct inventory levels of repair parts with supply lines. Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed. Works with Technical Support to resolve quality issues and advise of issues and developments. Keep management advised of issues and developments. Ensure instrumentation is in compliance with regulatory requirements and quality control standards. Qualifications Fluent in French & English. Strong knowledge and experience troubleshooting electrical/ electronic circuits. Working knowledge of chemistry principles and chemical handling techniques. Understanding of proper use and operation of electronic testing equipment. Knowledge of inventory and procurement systems. Ability to interface with internal and/or external customers. Solid computer skills. Time Management Skills Strong robotics, fluidics and pneumatics experience preferred. Ability to pass a comprehensive background check. Possess a valid Driver's License and maintain a clean driving record. Medical Device experience is preferred. Capital Equipment experience is preferred. Education BS/BA degree or equivalent experience preferred. AA/AS degree and/or practical Military experience considered. Experience 2 - 5 years related field experience with direct customer interaction Additional Details: This person will work out of a home based office Position will require 75% plus travel There will be opportunity for future on-call duties Overnight stays could be 3 to 4 nights a week Why join Hologic? We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.