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Overview Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. Who We Are We love books and all things beautiful We are Canadas Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning We play by the following rules: We exist to add joy to our customers lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way wed treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate What Youll Do Functional Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigos products, promotions, and programs Lead execution of activities to support strategic priorities, sales goals, and profitability targets Act as an advocate for the customer by placing them at the forefront of all decision-making processes Proactively identify and anticipate customer expectations and needs Consistently identify areas for improvement, diagnose issues and work to resolve them Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback Embrace and champion technology that creates high tech and high touch solutions for Indigos customers Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience Open and close store as well as responsibility for managing sales floor Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority People Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team Support development of talent by providing feedback on team performance to managers Collaborate with others to drive flexible and just in time solutions Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage other functions to receive input Encourage others to freely share their point of view and be open to feedback Cultural Model Indigos beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and/or the organization Qualifications 1-2 years of experience in a customer service, merchandising or operations role Demonstrated commitment to creating an exceptional employee and customer experience Experience leading others Knowledge of provincial health and safety standards Performance orientated Ability to exercise good business acumen and systemic thinking that supports meaningful decisions Ability to prioritize, plan and execute while being agile Ability to be mobile on the sales floor for extended periods of time Availability to work a flexible schedule, including evenings, weekends, and holidays Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Bilingualism (French/English) is required for all positions in Qubec Additional Information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process. WELCOME HOME #J-18808-Ljbffr