Job Title

Leadership & Sales Development Lead, coach, and mentor a team of sales professionals to meet and exceed individual and store targets. Actively participate in sales, contributing 810% of store volume, and model exceptional client service and relationship-building techniques. Client Experience Ensure an elevated in-store experience that reflects the brands values of trust, elegance, and expertise. Resolve client concerns with a solution-focused approach and build long-term relationships through clienteling. Team Performance & Engagement Provide clear direction, daily feedback, and ongoing performance management. Support professional development through training, goal setting, and a collaborative leadership style. Operational Oversight Oversee store operations including inventory control, visual merchandising, timepiece allocation, and compliance with financial processes. Ensure POS accuracy, transaction reconciliation, and proper handling of accounts receivable. HR & Compliance Manage recruitment, onboarding, scheduling, timecard approvals, and ongoing training requirements. Support the execution of company policies and learning platforms. Requirements Proven ability to lead and motivate a high-performing retail team without micromanaging. Experience in a luxury or high-commission retail environment. Strong client relationship, communication, and conflict resolution skills. Demonstrated track record of exceeding sales and revenue targets. Hands-on leadership style and willingness to support daily operations when needed. Strong business acumen, organization, and problem-solving capabilities. Proficiency with Microsoft Office and point-of-sale systems. Post-secondary education in Business, Retail Management, or equivalent experience. Corporate Culture If youre a passionate leader with a deep appreciation for fine jewellery and luxury retailand you thrive in an environment where relationships matterthis is a chance to make a meaningful impact with a well-established and proudly Canadian brand. Join a team that values professionalism, authenticity, and an unwavering commitment to excellence. I consent to receiving news and information from JRoss Recruiters. I understand that I can withdraw this consent at any time by sending an email to . #J-18808-Ljbffr