Job Title

Trilingual (French, English and Arabic) Lifestyle ManagerFulltime PermanentLocation: Canada (Hybrid or Remote)Salary Range: Up to $53K (depending on experience, with potential wiggle room)Work ScheduleRotational Shifts: 5 days per week (e.g., TuesdaySaturday or SundayThursday).Hours: 9-hour shifts including 1-hour lunch, between 6:00 AM 7:00 PM EST (schedule posted 2 weeks in advance).Hybrid Work: Up to 60% remote if living near the office.Fully Remote Option: Available if not within commuting distance.Must have secure home office setup required with reliable high-speed internet.Position OverviewWe are seeking motivated, professional, and committed Lifestyle Managers specializing in Luxury Lifestyle Management. In this role, you will leverage your expertise, contacts, and cultural knowledge to handle complex and interesting requests, delivering exceptional solutions to members in areas such as Travel, Retail, Entertainment, Restaurants, and Events.This position requires fluency in English, French, and Arabic, strong familiarity with the Middle Eastern market (Dubai, Abu Dhabi, Doha), and the ability to provide outstanding, personalized service in a fast-paced environment.Benefits & PerksCompetitive base salary plus quarterly performance-based bonuses.Hybrid/remote work flexibility, including Remote Working Holidays (travel and work anywhere in the world).Comprehensive medical, dental, and RRSP benefits.Paid time off, including a paid volunteer day each year.Paid Sabbaticals: One-month paid sabbatical after every 5 years of service.Loyalty rewards program with annual bonuses and gifts.Tuition reimbursement and car allowance available.Employee discounts on travel, entertainment, and luxury services.Career growth opportunities: Lifestyle Manager Senior Lifestyle Manager Executive Lifestyle Manager.Inclusive, global team culture with recognition programs (e.g., Extra Mile Awards).Key ResponsibilitiesManage member requests within agreed deadlines, offering tailored recommendations and securing bookings.Proactively promote other services (tickets, travel, motor, home improvement, etc.) to enhance the member experience.Maintain and update task management systems in real-time with 100% accuracy.Negotiate with suppliers to secure exclusive benefits or access when members cannot do so themselves.Gather and share feedback from members to continuously improve service quality.Maintain exceptional communication and service standards throughout the member journey.Ensure all commissionable opportunities are captured with accurate invoicing.Provide alternative high-quality options when a members first choice cannot be secured.RequirementsEducation/ExperienceFluency in English, French, and Arabic (oral and written). Language testing will be required.Strong knowledge of Middle Eastern culture, events, and lifestyle trends.Experience in hospitality, travel, luxury customer service, concierge, or call center roles.Understanding of luxury clientele expectations and lifestyle.Background in guest relations, hotels, tourism, dining, or service-oriented industries.Skills & AttributesExceptional verbal and interpersonal skills.Strong attention to detail and ability to work under pressure.Excellent research and problem-solving skills.Passionate about customer service and local insights.High level of professionalism, work ethic, and adaptability.Full-time availability.