Job Title

Stage Experience and Services Manager, Stores At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. The Manager, Client Services & Experience will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all Beauty Advisors and Paid Services Beauty Advisor (PSBA) teams who deliver client service in the Makeup, Skincare, Haircare, and Fragrance departments within their store and for leading the team to achieve and exceed company objectives. In addition, you will: Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisors. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible. Ensure the timely response to all client feedback for the store. Action all client-related issues/feedback from Sephoras client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisors and clients on-stage whenever possible. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the stores hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates. Understand store goals, opportunities and trends and ensure the Beauty Advisors are aligned with each. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative. We are looking for candidates with the following qualifications: Two to four years of experience in a similar role at a similar volume store or equivalent internal experience. Exceptional leadership and influential skills. Proven ability to lead and build top performing teams. Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service. Flexible availability to work during peak retail hours such as nights, weekends, and holidays. At Sephora, you will enjoy: Working with the best talent in the industry people you can be proud to work with. Discounts, gratis & exclusive brand events. Training to build your personalized career plan, so you can achieve your professional goals. Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team. #J-18808-Ljbffr